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Question
Two of Donovan's subordinates have been fighting over responsibilities for months. Donovan decides to settle the dispute "once and for all" and he sends a memo out to each subordinate providing a resolution to the problem. According to media richness theory, Donovan's actions area. effective communication, because a rich medium was matched with an ambiguous task.
b. effective communication, because a lean medium was matched with a routine task.
c. a communication failure, because excess cues would cause confusion and surplus meaning.
d. a communication failure, because too few cues would be available to capture message complexity.
Answer
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