Question

Urban Fashions has become very profitable and now employs in large numbers. Serena, the owner of the firm, had been very informal in running the company. However, with the increase in the size of the firm, she feels that the informal ways of management have become ineffective. In order to structure the behavior of employees, Serena wants to introduce written codes of conduct and regulations into the firm. The method used by Serena is referred to as _____.

a. disintermediation

b. formalization

c. nationalization

d. decentralization

Answer

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