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Question
Use the direct approach with a negative message if
A) the message will have a great deal of personal impact on members of the audience.
B) the situation is one in which people readily acknowledge the likelihood of receiving bad news.
C) an order is unfillable or portions of it must be back-ordered.
D) you are refusing to make an adjustment on a claim.
Answer
This answer is hidden. It contains 174 characters.
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Avoid hiding behind ________ ________ to justify the bad news you are delivering in a negative message.
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When composing negative messages, it is important to use language that conveys respect and avoids a(n) ________ ________.
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When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
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The direct approach is never used for negative messages.
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A) include words that are open to interpretation, such as difficult and untidy.
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A) should always use the direct approach.
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Using the indirect approach, the negative news comes
A) immediately after the buffer.
B) immediately before the reasons.
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
A) explain why the decision is good for you and your company.
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In the reasons section of a negative message, you should
A) present enough detail to make your conclusion compelling.
B) explain what your decision is before you explain why you have reached it.
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D) do all of the above.