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Question
What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?
A) The company has high prices.
B) The company is wasting resources on telephone operators.
C) The company is responsive to the customer's needs.
D) The company has low prices.
Answer
This answer is hidden. It contains 506 characters.
Related questions
Q:
One important reason why organization development efforts are needed is that even planned change can be very upsetting to members of an organization.
Q:
In an organization, only a manager can be a change agent.
Q:
Ongoing changes like software updates are not considered changes in technology because they are changes that are planned and expected.
Q:
Change is something that managers strive to eliminate completely.
Q:
Organization development (OD) helps employees ________.
A) deal with planned change
B) deal with unplanned change
C) avoid unpleasant change
D) avoid all types of change
Q:
Today, Lewin's "calm waters" metaphor is increasingly thought to be ________.
A) illogical
B) an apt description of the current situation
C) a blueprint for the future
D) obsolete
Q:
According to Lewin, which of the following is the objective of refreezing?
A) to stabilize the new situation
B) to promote movement away from existing equilibrium
C) to eliminate the need for future change
D) to direct behavior away from the status quo
Q:
The "white-water rapids" metaphor envisions an organization as ________.
A) a large ship on a roiling sea
B) a large ship on a calm sea
C) a small raft on a calm river
D) a small raft on a raging river
Q:
After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of ________.
A) an internal change causing an external change
B) an internal change causing another internal change
C) an external change causing another external change
D) an external change causing an internal change
Q:
Which of the following is an external force that would cause a company to make an organizational change?
A) an organization-wide restructuring
B) the naming of a new CEO
C) a widening span of control for managers
D) a booming economy
Q:
Falling interest rates are an example of what kind of external force that causes a company to need to make an organizational change?
A) marketplace competition forces
B) government laws and regulations
C) labor market forces
D) economic forces
Q:
Which of the following is an organizational "people change"?
A) work methods that people use
B) authority relationships between people
C) attitudes that people have
D) job redesign
Q:
An accept error involves not hiring an employee who could have performed well in a job.
Q:
Employment planning includes two steps: assessing current human resources needs and developing a plan to meet those needs.
Q:
Frances begins her career working in the human resources department of a major corporation. She is asked to help ensure the organization is following the federal guidelines for employment. Frances considers filling out a sample budget to be the most valid test for the job because ________.
A) it takes a great deal of skill to complete successfully
B) it is an actual task that would be required on the job
C) it is a good predictor of performance on the job
D) it is objective and quantitative
Q:
A realistic job preview (RJP) includes ________ a job.A) only factual information aboutB) only positive aspects ofC) only negative aspects ofD) both positive and negative aspects of
Q:
How effective are behavioral interviews?A) no more effective than other interviewsB) less effective than other interviewsC) eight times as effective as ordinary interviewsD) twice as effective as ordinary interviews
Q:
Few people are ever selected for a job without this.A) taking a written testB) undergoing an interviewC) taking a performance-simulation testD) taking a physical test
Q:
To use a physical test as a selection device, a company must demonstrate that ________.A) physical ability is related to job performanceB) the test is fairC) the test is reliableD) the test does not discriminate against people with physical disabilities
Q:
A(n) ________ selection device shows a clear link between test performance and job performance.A) reliableB) invalidC) unreliableD) valid
Q:
In the selection process, there are ________ possible outcomes.A) twoB) threeC) fourD) dozens of
Q:
Which of the following is an advantage of using private employment agencies for recruiting?A) low costB) candidates who are familiar with the organizationC) improves employee moraleD) careful screening of applicants
Q:
Recruitment is the process of ________.A) hiring from outside the organizationB) locating, identifying, and attracting potential employeesC) assessing the national, international, and local labor marketD) hiring from inside the organization
Q:
To find out more about a job with a title of "assistant media buyer," you would find this to be most helpful.A) job titleB) job specificationC) job listingD) job description
Q:
A written statement of what a job holder does in his or her job, how it is done, and why it is done is known as a ________.A) job specificationB) job qualificationsC) job definitionD) job description
Q:
HR managers can accurately estimate human resource needs for an organization by evaluating which of the following?A) employment and unemployment statisticsB) the general state of the economyC) demand for the organization's productD) how competitors are performing
Q:
A job specification is ________A) a list of job qualifications onlyB) a detailed description of the jobC) the description of a job that is used by an employment agencyD) usually several pages in length
Q:
________ in Germany give(s) employees the right to participate in personnel decisions.A) Collective bargainingB) UnionizationC) Board representativesD) Work councils
Q:
Which U.S. law gives you the legal right to see your professor's letter of recommendation?
A) Civil Rights Act of 1991
B) Privacy Act of 1974
C) Polygraph Protection Act of 1988
D) Sarbanes-Oxley Act of 2002
Q:
A wheelchair-bound applicant may be denied a job ________.
A) under no circumstances
B) if the job is strenuous or physically tiring in some way
C) if the job requires complete physical mobility
D) in some states