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Question
What is the difference between an experienced change agent and an expert change agent according to Miller?
a. Experienced agents believe that powerful communication will convince people to sign on to a change
b. Experts understand that people have a limited capacity to absorb change and power, and sanctions aren’t sufficient to convince others
c. Experts believe that people may not be ready to change, so a comprehension plan must be developed to implement the vision
d. Experienced agents understand that clear communication is the key to getting others on board with change
Answer
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