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Question
What is the difference between customer-facing processes and business-facing processes?
A. Business-facing processes are front-office processes, customer-facing processes are back-office processes.
B. Customer-facing processes are front-office processes, business-facing processes are back-office processes.
C. Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes.
D. Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes.
Answer
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