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Question
What is the first thing to do when trying to cool down conflicts, according to Goleman's articles?
A. Show a willingness to work things out.
B. State your point of view in neutral language.
C. Try to find equitable ways to resolve the dispute.
D. Calm down.
Answer
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Related questions
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The first phase of the Reflective Thinking Process is "identify criteria."
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A. first
B. second
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D. as the last item
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According to the text, a good negotiator should learn to master which of the following abilities?
A. Gauge your own reality.
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Research on the use of computer-based feedback and its impact on group member's moods discovered all but one of the following:
A. Outcome feedback improved the decision accuracy of the female users compared to their male counterparts.
B. Outcome feedback affects the overall mood of men and women differently.
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Csikszentmihalyi (1996) found that highly creative people have several things in common. One is:
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If you want to foster a cooperative climate in a group situation, you should:
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B. set firm boundaries
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Q:
Effective listening is also part of negotiating. In Acuff's article, additional tips for effective listening are presented. Which of the following is one of the tips?
A. Talk as frequently as you feel necessary.
B. Interrupt when you need to make a point.
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Q:
Identifying all issues, prioritizing issues, establishing a settlement range, and developing strategies and tactics are all part of which of the following negotiation strategies presented in the reading by Acuff?
A. Plan the negotiation
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C. conflict
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A. they are highly cohesive
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According to Leavitt, the stage of conformity pressure in which group members attempt to appeal to the deviant's social needs is known as:
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A. the underlying causes of a problem
B. all of the possible solutions to the problem
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According to the text, which of the following is an example of a situation that involves low quality but high acceptance?
A. Problems dealing with setting prices
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C. Problems that involve technical knowledge or expertise
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___________ is the raw motivating power for teams.
A. The possibility of money
B. Unbridled enthusiasm
C. Power
D. Extraordinary leadership
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According to Posner and Kouzes (1996), without _____________, you cannot lead.