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Question
When business managers are asked to list the communication skills most crucial to their job, they usually rank __________ number one.
a. conversation
b. critical thinking
c. listening
d. public speaking
e. writing
Answer
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Related questions
Q:
According to your textbook, an oral report of a small groups recommendations should contain
a. an introduction, a body, and a conclusion.
b. the criteria used for evaluating solutions.
c. brief biographies of the groups members.
d. all of the above.
e. a and b only.
Q:
Amys group for her speech class was following the reflective-thinking method for problem-solving small groups. When it came time to choose the best solution, the group decided early on to take a vote, with the majority winning out, rather than drag out the discussion until the group could reach a decision that pleased everyone. According to your textbook, was this the best way for Amys group to proceed?
a. Yes. Voting is the recommended procedure for reaching a decision in small groups.
b. No. A small group should try every method to reach consensus before resorting to a vote.
c. Yes. Continuing to discuss solutions usually leads to interpersonal conflicts in the group.
d. No. Rather than voting, a group should brainstorm about rephrasing the question for discussion.
e. Yes. Voting is the most effective way to reach a decision and maintain group harmony.
Q:
The ideal in small group discussion is to reach a __________ decision.
a. compromise
b. consistent
c. communicable
d. consensus
e. communal
Q:
According to your textbook, the most common decision-making process used by problem-solving small groups is called the
a. issue-resolution approach.
b. introspective solution system.
c. reflective-thinking method.
d. deliberative sequence.
e. dialogue-debate process.
Q:
As explained in your textbook, which of the following is a responsibility of every member in a small group?
a. fulfill individual assignments
b. keep the discussion on track
c. encourage full participation by group members.
d. all of the above
e. a and b only
Q:
According to your textbook, which of the following is a responsibility of every member in a problem-solving small group?
a. seek to become the groups designated leader
b. reserve a room for the groups meetings
c. keep disagreement at the interpersonal level
d. work to keep the groups discussion on track
e. serve as the moderator in a panel discussion
Q:
Which of the following is a maintenance need of a problem-solving small group?
a. easing interpersonal tensions among group members
b. using the Internet to research the issue under consideration
c. ordering lunch for the group during its scheduled break
d. outlining the major reason for adopting the groups policy
e. organizing a symposium to present the groups decision
Q:
At a meeting of her breast-cancer survivors group, Susan Huerta presented information on the most recent diet and exercise recommendations for women. According to your textbook, what kind of leadership need did Susans actions fulfill?
a. a procedural need
b. an informational need
c. a maintenance need
d. an educational need
e. a task need
Q:
At a meeting of the student government council, Allen and Isabella got into a heated argument about a minor point that was irrelevant to the main subject facing the council. At that point, Jalen said, Im certain Allen and Isabella can pursue their discussion at another time, but right now we have to keep focused on our main subject. According to your textbook, what kind of leadership need did Jalens action fulfill?
a. a task need
b. a personal need
c. a procedural need
d. a maintenance need
e. an agenda need
Q:
Myenne is part of a problem-solving small group in her speech class. When the group was deciding how best to go about its work, Myenne suggested that group members work in pairs, with each pair tackling one of the main issues facing the group. According to your textbook, what kind of leadership need did Myennes action fulfill?
a. a decision need
b. a maintenance need
c. a procedural need
d. a task need
e. a consensus need
Q:
Which of the following is a procedural need of a problem-solving small group?
a. deciding when and where the group will meet
b. helping the group reach consensus on its final decision
c. maintaining good interpersonal relations among the group
d. conducting research to help the group analyze the problem
e. keeping the group focused on achieving its objectives
Q:
T F What should the City Council do to keep greedy land developers from ruining our town? is an example of a well-worded question for a problem-solving group discussion.
Q:
T F What steps should the city take to improve our local parks? is an example of a well-worded question for a problem-solving group discussion.
Q:
T F Defining the problem is the first step in the reflective-thinking method for small group discussion.
Q:
T F As your textbook makes clear, personal conflicts are essential if a small group is to function successfully.
Q:
T F As your textbook explains, hidden agendas are necessary for effective group discussion.
Q:
T F Helping the group reach consensus on its final decision is an example of a task need in a small group.
Q:
T F Deciding when and where the group will meet is an example of a task need in a small group.
Q:
Which of the following is recommended by your textbook as a guideline for a speech of introduction?
a. Prepare your speech so it will last between 15 and 20 minutes.
b. Use a quotation at the beginning to secure the attention of the audience.
c. Make sure your remarks about the main speaker are completely accurate.
d. Generate humor with an embarrassing story about the main speaker.
e. Assume that the audience knows nothing about the main speaker.
Q:
T F Effective commemorative speeches depend above all on the speakers use of reasoning.
Q:
T F A commemorative speech honoring a person is essentially a biography of that person.
Q:
T F It is almost always in poor taste to mention the losers of an award in a speech of presentation.
Q:
T F One of the main purposes of a speech of presentation is to build the credibility of the main speaker.
Q:
T F If you are introducing the same speaker to an audience of college students for a morning presentation and to the city chamber of commerce for an afternoon presentation, you should use the same speech for each occasion.
Q:
T F One major purpose of a speech of introduction is to build enthusiasm for the upcoming speaker.
Q:
T F A panel discussion is an especially effective way to present the findings of a problem-solving small group.
Multiple-Choice Questions (Students are to indicate the best answer for each question by circling the correct letter.)
Q:
Define and give an example of each of the following:
a. speech of introduction
b. speech of presentation
c. acceptance speech
d. commemorative speech
Q:
A speech that gives thanks for a gift or an award is called a(n) _______________ speech.
Q:
A speech announcing the winner of an award and giving the award to the recipient is called a speech of _______________ .
Q:
At the dedication of the national World War II memorial, Tom Hanks gave a speech praising Americans who fought and sacrificed during the war. According to your textbook, Hanks gave a(n)
a. persuasive speech.
b. invitational speech.
c. speech of presentation.
d. commemorative speech.
e. informative speech.