Question

When closing a negative message, explaining the steps being taken to avoid similar mistakes in the future

A) is a bad idea, since it distracts attention from the main idea.

B) is helpful, even when those steps are not likely to make a difference.

C) should always be avoided since it acknowledges guilt.

D) can underline the sincerity of an apology.

E) will usually result in skepticism among your peers.

Answer

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