Question

When it comes to business communication, YouTube

A) is helpful for consumer-to-consumer interaction, but not for companies seeking to communicate with consumers.

B) is not regarded as a viable medium, since anyone can post anything.

C) has caught on only as a venue for dissatisfied customers to air their complaints.

D) has quickly become an important medium for a variety of messages.

E) poses so many liability risks that smart companies tend to avoid it.

Answer

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