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Question
When Mandy last got her drive-thru order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee's demeanor. Since then, Mandy often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?
A. inseparability
B. intangibility
C. impressionability
D. incongruity
E. inflexibility
Answer
This answer is hidden. It contains 146 characters.
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