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Question
When responding to a customer complaint about one of your company's services, you should
A) soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
B) use a generous, grudging tone.
C) use a standard form letter, with blanks left for filling in unique information in neat handwriting.
D) avoid blaming anyone in your organization by name.
E) always find a way to blame the customer for the problem.
Answer
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Related questions
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When preparing a formal report that will be bound, leave at least a
A) uniform 2-inch margin on all sides.
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides.
C) uniform 1-inch margin on all sides.
D) 3-inch margin on the left side of each page.
E) 1-inch margin on three sides and a 1-inch margin on the bound side.
Q:
Which of the following would be the best opening sentence for a solicited application letter?
A) "I am clearly the best person for the job you've advertised."
B) "I'm sure you get these letters all the time, but I hope you'll read mine carefully."
C) "I want a job, and you've got one that I could do."
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A) use a gimmicky layout.
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C) use a personal, "chummy" tone.
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B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
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A) once
B) multiple times
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D) anonymously
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In the middle section of a job application letter, you should
A) present your strongest selling points in terms of their potential benefit to the organization.
B) give your entire work history, in case the employer doesn't read your rsum.
C) mention any ways in which you do not meet the job qualifications but point out that you are willing to learn.
D) state your minimum salary requirements, even if the employer has not requested them.
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D) you should ignore it unless it happens more than once.
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B) Pro-Republican
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D) Ex-wife
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