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Question
When responding to a customer request for an adjustment, it is usually sensible to assume that
A) if you handle the situation well, the customer will be even more loyal than before.
B) the customer's account of the situation is exaggerated.
C) the customer is hostile.
D) the customer is trying to pull a fast one.
Answer
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When writing an employment termination letter, you should
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B) immediately before the reasons.
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
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