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Question
Which of the following activities are accomplished during the development stage for services?
A. developing off-peak pricing strategies
B. using fast prototyping to improve the initial service design
C. ensuring that employees have the commitment and skills to meet customers' expectations and sustain their loyalty
D. using capacity management models to match service availability with consumers' needs
E. analyzing the sequence of service encounters
Answer
This answer is hidden. It contains 113 characters.
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