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Question
Which of the following are key dimensions of service quality that might be used to perform a gap analysis for airline travel?
A. gap analysis, intangibility, and reliability
B. respect, diligence, and honesty
C. honesty, intangibility, and diligence
D. alacrity, fairness, and product knowledge
E. reliability, tangibility, and responsiveness
Answer
This answer is hidden. It contains 269 characters.
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