Question

Which of the following is a nondefensive response to the criticism, Youve really messed up that account now?​

a. ​Tell me what, in your mind, I did that upset you.

b. ​Not taking Mr. Kimble to dinner endangers the account?

c. ​So youre upset that the account may be lost?

d. ​Losing that account might really hurt our department?

e. ​All of these answers are correct to respond nondefensively to that criticism.

Answer

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