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Question
Which of the following is not an ingredient for controlling labor cost in services?
A) accurate scheduling of labor-hours to assure quick response to customer demand
B) an on-call labor resource that can be added or deleted to meet unexpected demand
C) contract overseas labor to obtain a lower wage scale
D) flexibility of individual worker skills that permits reallocation of available labor
E) flexibility in rate of output or hours of work to meet changing demand
Answer
This answer is hidden. It contains 1 characters.
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The __________ is a quality control chart that indicates when changes occur in the central tendency of a production process.
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Average outgoing quality (AOQ) usuallyA) worsens with inspectionB) stays the same with inspectionC) improves with inspectionD) may either improve or worsen with inspectionE) is the average quality before inspectionAnswer: C
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Which of the following is true regarding the relationship between AOQ and the true population percent defective?A) AOQ is greater than the true percent defective.B) AOQ is the same as the true percent defective.C) AOQ is less than the true percent defective.D) There is no relationship between AOQ and the true percent defective.E) The relationship between these two cannot be determined.
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