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Question
Which of the following is NOT true of using technology for negative messages?
A. The role of social media for the communication of negative messages is diminishing.
B. Handling communication on social media is a delicate operation for any company.
C. An ill-conceived response to a posting can easily go viral.
D. Getting into a verbal brawl on a public forum does no good for a business.
E. It is far better to work out a customer-problem off-line.
Answer
This answer is hidden. It contains 87 characters.
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