Question

Which of the following is one of the possible creative ideas for enhancing organizational success based on Crosby's thoughts on total quality management?

A) Use product inspections to improve the manufacturing process and reduce costs.

B) Eliminate production processes based simply on producing a quota.

C) Begin each management meeting with a factual and financial review of quality.

D) Create production processes based upon learning how to improve the processes.

E) Abolish organizational bias toward handling quality issues immediately.

Answer

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