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Question
Which of the following is one of the possible creative ideas for enhancing organizational success based on Crosby's thoughts on total quality management?
A) Publish quality goals for all workers so they know exactly what they are expected to do.
B) Drive out fear of reporting mistakes.
C) Encourage self-development of workers as more useful players in maintaining quality.
D) Dedicate the quality management function to measuring conformance to requirements and reporting and differences accurately
E) Build teams (not just individuals) that focus on quality.
Answer
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Related questions
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