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Question
Which of the following is recommended while conveying bad news to customers?
A. Present good reasons for a refusal at the end of a message.
B. Convey the negative news twice in a message in order for it to be clear.
C. Present negative information ambiguously to avoid offending the customer.
D. Present an alternative or compromise if one is available.
E. Ask for an action that will help the customer accept the consequences easily.
Answer
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