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Question
Which of the following is the best way to begin a negative message to a customer to make it more likely that the customer will read the letter?
A. Turning the negative message into a persuasive one
B. Presenting the negative information in a positive way
C. Using a buffer and then presenting the bad news
D. Putting the bad news first, while pairing it with an alternative
E. Presenting only alternatives without mentioning the bad news
Answer
This answer is hidden. It contains 279 characters.
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