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Question
Which of the following is the first step of the complaint model for handling employee complaints?A. Schedule time to get all the facts.
B. Have the complainer recommend a solution.
C. Listen to the complaint and paraphrase it.
D. Talk to the complainer and develop a plan.
Answer
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Related questions
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List the criteria for setting objectives.
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Which of the following is the final step of the self-motivation model?
A. Set objectives
B. Reinforce results
C. Measure results
D. Develop plans
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_____ is the employee's system for transforming inputs into outputs.
A. Job design
B. Job transformation
C. Job rotation
D. Job enlargement
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Which of the following objectives is set using the Douglas model?
A. To learn how to swim at the club after work
B. To join yoga classes in the evenings
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In Vroom's formula, _____ refers to a person's perception of his or her ability (probability) to accomplish an objective.
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B. valence
C. instrumentality
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The expectancy theory states that Motivation = Expectancy _____.
A. Intrinsic factors
B. Resources
C. Valence
D. Performance
Q:
The _____ theory, which is Vroom's formula, states that Motivation = Expectancy Valence.
A. valence
B. expectancy
C. motivation
D. equity
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Isaac, a pizza delivery boy, travels almost five hours every day. The motorbike he drives is unsafe because it is rickety and old. Ideally, Isaac should be given a new motorbike. Under which of the following factors can Isaac's need be classified?
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B. Hygiene
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Q:
"I ensure that Wilma is given work that challenges her intellect and gives her a sense of achievement on completion." Which of the following theories is represented by this statement?
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B. Esteem
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Q:
In the _____, Clayton Alderfer reorganizes Maslow's needs hierarchy into three levels of needs: physiological and safety needs, social needs, and esteem and self-actualization needs.
A. expectancy theory
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Q:
_____ is the process of having the receiver restate the message in his or her own words.
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The sender's process of putting a message into a form that the receiver will understand is called _____.
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List four ways of improving listening skills.
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What is feedback? How can one get feedback on messages?
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List and explain the four steps in the communication process.
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Which response style do you believe is most commonly used at work? Should the most commonly used response style be reflecting? Why or why not?
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Which is preferable to you, a high-context culture or a low-context culture?
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Many employees waste time using social media at work. Should organizations ban the use of social media for personal reasons during work hours? If so, how?
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Q:
As an interpersonal skill, which of the following is part of reading people?
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C. Referent
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Being the first one to bring up salary and benefits is job interview etiquette.
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The relationship between a manager and an employee cannot be one of real friendship.
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Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.
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Referent power is based on the user's ability to influence others with something of value to them.
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It is advisable to maximize the use of coercive power because it increases productivity.