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Question
Which of the following is the last step in handling a customer complaint?A. Take a decided action to make it up to the customer.
B. Agree that the mistake should not have happened.
C. Tell the customer what you are going to do about it.
D. Take precautions to prevent the mistake in the future.
Answer
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Related questions
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The _____ theory, which is Vroom's formula, states that Motivation = Expectancy Valence.
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The sender's process of putting a message into a form that the receiver will understand is called _____.
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List and explain the four steps in the communication process.
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Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.
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Referent power is based on the user's ability to influence others with something of value to them.
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