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Question
Which of the following is true of customer relationship management (CRM)?
a. A typical CRM system includes market segmentation and analysis.
b. It helps firms gain competitive advantage by making counterfeit knock-offs of genuine products.
c. It encourages the production of standardized goods for all customers to reduce manufacturing costs.
d. A CRM system prohibits firms from bundling goods and services together.
Answer
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Related questions
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_____ inventory is an additional amount of inventory that is kept over and above the average amount required to meet demand.
a. Seasonal
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c. Finished-goods
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a. They occur as a result of excessive stock.
b. They occur when a customer is unwilling to wait for an ordered item.
c. They result in additional costs.
d. They force a customer to purchase elsewhere.
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In the context of ABC inventory analysis, which of the following statements is true of class A items?
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a. inventory position
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b. False
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b. the setup time and then subtracting the unit resource requirements.
c. the setup time and then adding in the unit resource requirements.
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b. 150
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a. True
b. False