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Question
Which of the following must be true of a buffer for it to be effective?
A. It should put the reader in a negative frame of mind to accept the bad news.
B. It should convey the bad news explicitly in the beginning of a message.
C. It should convey bad news to a reader ambiguously to avoid antagonizing him or her.
D. It should provide a smooth, natural transition to the body of the letter.
E. It should convert bad news into good news through persuasion.
Answer
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