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Question
Which of the following scenarios illustrates a moment that meets the customer's expectations?
A) a sales clerk that called you by your name on your second visit to the store
B) an express mail service that guarantees same day delivery
C) a flight attendant that responds shortly after being called
D) a professor that contacts people in several companies to find you a job
E) a sales clerk at the clothing store that asked you to wait for a minute as soon as a wealthy-looking customer entered the store
Answer
This answer is hidden. It contains 1 characters.
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