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Question
Which of the following should an interviewer do during the trial closing stage of an interview?
a. Discard nonverbal cues such as enthusiastic vocal expressions, head nods, and smiles
b. Watch and listen for verbal cues that the interviewee is moving toward a decision
c. Refrain from giving the interviewee time to think and self-persuade
d. Continue talking even if the interviewee is sold on a proposal
Answer
This answer is hidden. It contains 1 characters.
Related questions
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A fact is something that can be or has been observed.
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Leave-taking should be done quickly.
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Uncertain future is a possible objection an interviewee might have.
a. True
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“What concerns you most about this situation?” is an example of an information-gathering question.
a. True
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If your university began using the phrase “You can get there from here” in their new billboard ads, it is known as a _____.
a. slogan
b. clich
c. euphemism
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In the context of closing techniques, a(n) _____ limits an interviewee’s choices, then shows that the solution advocated by the interviewer has the most advantages and the fewest disadvantages.
a. summary close
b. sense of urgency close
c. price close
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When people believe that an item is more different than it actually is, it is known as _____.
a. the contrast principle
b. the standard/learned principle
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Which of the following is an importance of using repetition?
a. It helps enhance understanding.
b. It helps gain and maintain attention.
c. It makes an interviewee aware of what is most important.
d. All of the answers are correct.
Q:
When analyzing an interviewee, interviewers should consider:
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Q:
More frequent communication between supervisors and employees results in less favorable job-related performance ratings.
a. True
b. False
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Prior to the performance review, the interviewer should NOT consult the employee’s past record.
a. True
b. False
Q:
An employee assists in selecting his or her evaluators in the 360-degree approach.
a. True
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Q:
It is best to state your conclusions about an employee during the performance problem interview.
a. True
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Fear of performance reviews in individuals often comes from a history of unpleasant and nonproductive encounters with interviewers and teams.
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b. False
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Fair and equitable treatment of each employee in a job class is called _____.
a. just cause
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c. coaching
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Q:
Which of the following should reviewers do when setting new goals for employees during performance review interviews?
a. Use either-or statements, demands, and ultimatums.
b. Combine feedback with intentional or unintentional imposition of goals.
c. Make goals few in number, specific, well-defined, and measurable.
d. Set new goals before reviewing previous goals.
Q:
The phenomenon where all facets of an employee’s ratings are negative due to an interviewer’s dislike of the employee or his or her traits is known as the _____.
a. halo effect
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Q:
Using a panel approach to performance review provides all of the following EXCEPT:
a. higher judgment validation.
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Q:
In the context of performance review models, which of the following statements is true about the behaviorally anchored rating scales (BARS) model?
a. It classifies all work in terms of four major elements: inputs, activities, outputs, and feedback.
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Q:
Research suggests that a team approach produces all of the following EXCEPT:
a. higher validation of judgment.
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Explain why the “central tendency” of an interviewer can ruin a performance review.
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Q:
In the context of the appearance and layout of a rsum, which of the following statements is true?
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b. Applicants should use script rsum fonts or use several font styles and sizes.
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Which of the following statements is true about tag questions?
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List five blocking tactics used during health care interviews.
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How can interviewers improve information getting in health care interviews?
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Avoid curious probes into feelings and embarrassing incidents.
a. True
b. False
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A situation is the least important variable in determining self-disclosure.
a. True
b. False