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Question
Which of the following should be undertaken while responding positively to a message?
A. Grant a customer's request for a benefit in the last sentence of a message.
B. Talk about your own process in making the decision related to the message.
C. Give reason for the original mistake even if it does not give credit to a company.
D. Show that you are listening and want to resolve the problem.
E. Talk grudgingly if a customer's request is impractical and demanding.
Answer
This answer is hidden. It contains 233 characters.
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