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Question
Which of the following statements is true regarding total quality management (TQM)?
A) The technique of TQM was developed by Kaoru Ishikawa.
B) The technique of total quality management is used for achieving radical innovation.
C) Changes associated with TQM are changes in task, role, and group relationships.
D) TQM is a quick fix that can turn an organization around overnight.
Answer
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Related questions
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A matrix structure is characterized by ________.
A) a tall hierarchy
B) low integration
C) fixed product teams
D) vague authority relationships
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Which of the following is a disadvantage of the matrix structure?
A) lack of concern for cost
B) possibility of a role conflict
C) decreased ability of the organization to respond quickly to changing customer needs
D) high level of differentiation between functions
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In which of the following organizational structures do employees move between teams?
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B) matrix structure
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Artists and writers in Hallmark are organized around categories of greeting cards such as Mother's Day cards and Christmas cards. Which of the following types of organizational structures is being used by Hallmark?
A) geographic structure
B) functional structure
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Explain the advantages of the computer-integrated manufacturing (CIM) technique.
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Explain the characteristics of mediating technology as described by Thompson.
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Which of the following types of production technologies, as identified by Joan Woodward, scores lowest on the dimension of technical complexity?
A) continuous-process technology
B) large-batch and mass production technology
C) small-batch and unit technology
D) sequential-process technology
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According to Joan Woodward, the ________ of a production process is a measure of the extent to which a production process can be programmed so that it can be controlled and made predictable.
A) technical complexity
B) resource customizability
C) situational adaptability
D) environmental compatibility
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________ is the technology that involves groups of skilled workers who interact closely to produce custom-designed products.
A) Mass production
B) Engineering technology
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The interactions of the members of a surgical operating team, the cooperative efforts of scientists in a research and development laboratory, and techniques developed by assembly-line workers are all examples of competences and technology at the ________ level.
A) functional
B) external resource
C) environmental
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A computer-integrated manufacturing system eliminates the need to retool machines physically.
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Advanced manufacturing technology (AMT) tries to protect the conversion process from disruptions at the input and output stages by using stockpiles of inventory as buffers to increase control and reduce uncertainty.
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Intensive technology is less expensive to manage than either mediating or long-linked technology.
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Mass production technology is based on sequential task interdependence.
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Mediating technology at the organizational level is also found in organizations that use franchise arrangements to organize their businesses.
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Task variability is low when a task is highly standardized or repetitious so a worker encounters the same situation time and time again.
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The conversion process that results from small-batch and unit technology tends to be flexible.
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Technology is used at all three stages in the value creation process: input, conversion, and output.
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The strategy of ________ involves an organization entering a new domain in which it can use one or more of its existing core competences to create a low-cost or differentiated competitive advantage in that new domain.
A) cost leadership
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Which of the following statements is true regarding an organization following a differentiation strategy?
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A) A competitor can easily imitate another organization's culture.
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D) Culture cannot be a source of competitive advantage.
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According to ________ theory, an organization's design should permit each function to develop a structure that suits its human and technical resources.
A) strategic choice
B) contingency
C) resource dependence
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A) liquid asset
B) organizational resource
C) deferred revenue asset
D) functional resource
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Organizations following a low-cost business-level strategy typically produce a wide range of products to suit the needs of different groups of customers.
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A speedy response to market changes is not vital to the competitive success of an organization that is following a low-cost business-level strategy.
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According to contingency theory, an organization's design should ensure that all the functions in the organization use the same organizational structure.
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Business-level strategy is the responsibility of the top-management team.