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Question
Which type of conflict occurs when the communication norms of group members are incongruent?
a. pseudo-conflict
b. issue-related conflict
c. personality-related conflict
d. culture-related conflict
Answer
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Related questions
Q:
Nonthreatening questions designed to put the interviewee at ease are known as _______________.
a. rapport-building questions
b. neutral questions
c. open questions
d. secondary questions
Q:
During Sammy's persuasive speech about why ghosts exist, she used a personal account of her interaction with what she called "a friendly spirit." This is an example of a(n) _______________.
a. hypothetical example
b. anecdote
c. narrative
d. quotation
Q:
Failure to cite sources constitutes plagiarism and is unethical.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
While books are excellent sources of information, the information contained within them could be at least two years old when published.
a. True
b. False
Q:
The heart of an effective interview is the interview protocol, which is a list of good questions you plan to ask.
a. True
b. False
Q:
Sharing personal stories and using examples in your speech is a way to establish _______________.
a. timeliness
b. relevance
c. common ground
d. comparison
Q:
Etiquette rules applicable to communicating over computer networks are called:
a. Internet etiquette
b. common courtesy
c. netiquette
d. Web protocol
Q:
A person designated or elected to oversee the group process is called a(n):
a. informal emergent leader
b. shared leader
c. task leader
d. formal leader
Q:
Which type of leadership role provides logistical support and records the group's decisions and accomplishments?
a. procedural
b. task
c. maintenance
d. shared
Q:
Group dynamics refers to how individuals work together as a team toward a common goal.
a. True
b. False
Q:
A streaming video is an audiovisual recording that is sent in compressed form over the Internet.
a. True
b. False
Q:
A person announcing the winner of a lifetime achievement award is giving a(n) __________________ speech.
a. tribute
b. recognition
c. welcome
d. keynote
Q:
A speech of recognition should ____________________________.
a. recount the nature and history of the award
b. how the recipient met the recognition criteria
c. tell the audience why the recipient is being recognized
d. all of these are correct
Q:
A speech of tribute that honors a worthy person or group by naming a structure, monument, or park after the honoree is called a ________________.
a. keynote address
b. commencement address
c. dedication speech
d. speech to entertain
Q:
A speech that praises graduating students and attempts to inspire them to reach for their goals is called a(n):
a. keynote address
b. commencement address
c. commemorative address
d. inspirational address
Q:
For an acceptance speech to be effective, the speech must be _____________________.
a. brief, humble, and short
b. brief, short, and gracious
c. gracious, humble, and short
d. brief, humble, and gracious
Q:
Acceptance speeches that do not adhere to expectations often have disastrous results.
a. True
b. False
Q:
The ________________ explores the nature of the problem and why something needs to change.
a. attention step
b. need step
c. action step
d. visualization step
Q:
An audience that does not know enough about a topic to have formed an opinion is called:
a. neutral
b. apathetic
c. proposition of policy
d. uniformed
Q:
"I want to convince the audience that teachers should have to take and pass the same tests as public school children" is an example of a _______________.
a. proposition of fact
b. proposition of value
c. proposition of policy
d. proposition of belief
Q:
A persuasive organization that combines a problemsolution pattern with explicit appeals designed to motivate the audience to act is called a(n):
a. attention step
b. need step
c. motivated sequence
d. satisfaction step
Q:
In Monroes Motivated Sequence, the ________ is required for reviewing the main ideas and emphasizing the action being advocated in the speech..
a. attention step
b. satisfaction step
c. action step
d. visualization step
Q:
A target audience that is uninterested in, unconcerned about, or indifferent toward a topic is called ______________.
a. in favor of
b. neutral
c. apathetic
d. opposed to
Q:
Persuasive speech goals are stated as propositions, which clearly indicate the position the speaker will advocate.
a. True
b. False
Q:
All of the following are ways to address the diversity of learning styles EXCEPT __________.
a. providing concrete vivid images, examples, stories, and testimonials
b. using visual aids and appropriate facial expressions and gestures
c. providing clear macrostructure as well as definitions, explanations, and statistics.
d. All of these.
Q:
All of the following are characteristics of effective informative speaking EXCEPT _____________________.
a. intellectual stimulation
b. creativity
c. motivation
d. relevance
Q:
A method of informing that creates a verbal picture of an object, geographic features, setting, or image is called a(n) ____________.
a. description
b. definition
c. narration
d. compare and contrast
Q:
A speech on the largest painting that was created by over 3,000 students is an example of ___________________.
a. an exposition of historical events and forces
b. an exposition of a theory, principle, or law
c. an exposition of a creative work
d. an exposition of political, economic, social, religious, or ethical issues
Q:
If a speaker presents either entirely new information, or familiar information in a new way that piques curiosity and excites interest, then he/she is utilizing _______________.
a. intellectual stimulation
b. creativity
c. motivation
d. relevance
Q:
The method of informing that focuses on how something is similar to and different from other things is called:
a. description
b. definition
c. compare and contrast
d. narration