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Question
Which unique characteristic of services is the variability of the inputs and outputs of services, which causes services to tend to be less standardized and less uniform than goods?a. intangibility
b. inseparability
c. heterogeneity
d. perishability
e. flexibility
Answer
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b. lead generation
c. sales presentation
d. the close procedure
e. moving through the sales continuum
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b. uses a "lone wolf" approach to selling
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d. uses short-term follow-ups, which focus on product delivery
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b. Traditional selling uses short-term follow-ups that focus on product delivery.
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a. electronic data interchange (EDI)
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c. exclusive
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c. create economies of scale
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d. sorting
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