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Question
While writing resignation letters, ________.
A) use the positive messages technique
B) state the reason for resigning the job
C) make sure it is paired with an application letter
D) mention criticisms about your colleagues, but be tactful
E) use anecdotes and humor to avoid appearing as unfriendly
Answer
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Related questions
Q:
List four factors that influence the distribution of a message. Explain how each factor has an influence on the choice of medium.
Q:
List at least three tips for effective proofreading.
Q:
Tamara is the editor of her company's newsletter. For years, the newsletter has used a drab style that is not very reader-friendly. How can Tamara change this into a style that is easier to read using typeface choices and margins? Explain Tamara's options in terms of typefaces and margins and explain which she should choose to achieve this.
Q:
Identify four software tools that can help you revise messages, and explain the risks of using them.
Q:
List and explain the four techniques for making documents more concise.
Q:
Using an extra-large typeface throughout business messages makes a positive impression on the audience by drawing their attention to the topic.
Q:
________ is a medium's ability to convey a message through more than one informational cue, facilitate feedback, and establish personal focus.
A) Media richness
B) Media versatility
C) Media synthesis
D) Media scalability
E) Media leanness
Q:
________ are brief printed documents traditionally used for the routine, day-to-day exchange of information within an organization.
A) Proposals
B) Letters
C) Instant messages
D) Mind maps
E) Memos
Q:
Dan needs to explain the new leave policy to the 50 employees in his company. Which of the following will NOT be appropriate for the message?
A) IM
B) email
C) letter
D) memo
E) in-person presentation
Q:
In which of the following methods of communication are privacy and security concerns the highest?
A) electronic
B) visual
C) oral
D) written
E) audio
Q:
Creating audio signals from computer data is known as ________.
A) voice synthesis
B) augmented reality
C) voice over IP
D) Internet telephony
E) voice recognition
Q:
A primary advantage of written media is that they ________.
A) increase control over the message
B) are less expensive
C) allow for immediate feedback
D) are brief and to-the-point
E) allow recipients to ask questions
Q:
________ give people the ability to see, hear, and react to each other, thereby encouraging people to ask questions, make comments, and work together to reach a consensus or decision.
A) Written media
B) Multimedia
C) Oral media
D) Visual media
E) Sensory media
Q:
Media richness depends in part on a medium's ability to facilitate feedback.
Q:
Oral media include face-to-face conversation, speeches, presentations, and meetings.
Q:
In situations that require a report to be submitted to an audience whose needs are not apparent, it is best to avoid too many details because information was not specifically requested.
Q:
The general purpose of a business message is to inform, persuade, or collaborate with the audience.
Q:
Brainstorming ________.
A) wastes valuable time
B) is useful in the completing stage of writing messages
C) is not helpful when several people are collaborating on a message
D) can be effectively used by one person or many people
E) uses a graphic method to organize information
Q:
Stella is working on a tourism brochure for the Bahamas. She needs to find new and interesting ways of presenting information that has been covered many times before. She begins to write as many ideas, questions, and possibilities she can think of, without considering order or importance. She looks for connections among the various ideas to help her find the best way to present the information. Which of the following methods is Stella using?
A) the journalistic approach
B) mind-mapping
C) brainstorming
D) a question-and-answer chain
E) a storyteller's tour
Q:
________ refers to a website that allows anyone with access to add new material and edit existing material.
A) Java
B) Wiki
C) Blog
D) Microblog
E) Browser
Q:
David has to send out a press release about a new service his company is introducing. Which of the following must David avoid?
A) modifying his communication style to suit the company image
B) letting his personal views and communication style dominate a message
C) following the communication guidelines set by his company
D) building the company's image among stakeholders
E) putting his company's reputation before his personal style
Q:
A(n) ________ is a statement on your behalf by someone who is accepted by your audience as an expert.
A) qualification
B) buzzword
C) endorsement
D) credential
E) euphemism
Q:
Select the sentence that is bias-free.
A) All salesmen and their wives are invited to the reception.
B) All sales representatives and their wives are invited to the reception.
C) All salesmen and their spouses are invited to the reception.
D) All sales representatives and their guests are invited to the reception.
E) All salesmen and their guests are invited to the reception.
Q:
Which of the following negative effects results from the use of euphemisms?
A) Euphemisms often convey disrespect or rudeness.
B) Negative news is conveyed in a negative way.
C) There is a risk that the truth might be obscured.
D) Euphemisms can trigger negative connotations.
E) Euphemisms usually offend the listener.
Q:
Elena is the director of a retirement home. She is writing a material that will be included in the brochure promoting the home. When referring to the residents of the home, she is careful to use "senior citizens" instead of "old people," to avoid the unpleasant connotations of the word. This is an example of the use of ________.
A) comparison
B) metaphors
C) transitions
D) euphemisms
E) similes
Q:
________ are milder synonyms that are sometimes used in place of strong words to convey meaning without carrying negative connotations.
A) Hyperboles
B) Metaphors
C) Transitions
D) Rhetorics
E) Euphemisms
Q:
List four methods of using transitions to help make paragraphs coherent.
Q:
James Sharp has to write a formal email to Mark Simpson, his manager, explaining that he has to take a few days' leave. He must also send an email to Joan Sanders, his colleague, discussing what has to be done and the tasks that need to be completed during his absence. In what way will the two emails be different? Discuss the differences in tone between the two and how James can achieve this.
Q:
Which of the following reflects providing pertinent information to the audience?
A) The mathematical formulas in a customer report has failed to include some important data during calculation.
B) A speaker mentions his tips for writing effective reports to business students at a college.
C) The manager did not include a few weekly errors in the monthly accuracy report that goes to the top management of the company.
D) Due to personal problems, an employee sends an email communication for her manager that does not contain all the required information.
E) A popular men's health magazine launches a marketing campaign that provides free samples of a health supplement to everyone at the local mall.
Q:
The term ________ refers to a centralized database that collects the experiences and insights of employees throughout the organization.
A) social-network platform
B) business intelligence system
C) knowledge-management system
D) teleconferencing system
E) workflow-management system