Question

White Top Telephones is the largest telephone distributor in the province, distributing wired and wireless phones, as well as cellular phones. Management always seems to be in a rush, and difficult to approach. Unfortunately, this attitude has permeated down to all of the staff, and everyone seems to be hurrying about, doing what needs to be done. Sometimes, it seems as if they don't even have time for the customers, moving on to the next task.

Yet everything seems to get done. The company's web site has a lengthy privacy policy statement indicating that customers are number one, and that all data are kept secure.

Required:

Explain the importance of the control environment and corporate governance structure. During what phases of the risk assessment and planning process would the control environment and corporate governance structure be documented and assessed?

Answer

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