Question

Will is a salesperson for a small appliance store. In an attempt to locate potential new customers, he decides to poll Facebook visitors; they are entered into a drawing for a gift certificate at the store. Those individuals who complete the poll will receive a phone call from Will about the stores products and current promotions. Will is gaining knowledge of potential customers through

a. personal referrals.

b. marketer-initiated contacts.

c. impersonal referrals.

d. customer-initiated contacts.

Answer

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