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Question
Will was asked to tell his work group of about 30 people about his positive resolution to a customer service and how he was able to make the customer happy in the long run. Even though the story was a positive one, Will felt a great deal of anxiety about speaking to his coworkers. Will was experiencing which type of communication apprehension?
a. trait
b. context
c. audience-based
d. situational
Answer
This answer is hidden. It contains 1 characters.
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