Question

You are a clergy person managing a religious organization. You have four part-time employees to answer the door and phone and to do odd jobs in between. These employees' minimum wages have been increased recently. The increased cost is not yet in your budget, so you decided to cut back the number of working hours of Fabio, one of the employees. Later, Fabio comes to you and says, "Why do I get stuck losing more hours than the other three workers? I'm as good as or better than any of the other workers. It's not fair." You ask Fabio for a solution. According to the complaint model, which of the following should be your next step?

A. Develop and implement a plan.

B. Schedule time to get all the facts.

C. Measure and evaluate results.

D. Paraphrase the complaint.

Answer

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