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Question
You are a manager in the frozen foods department of a supermarket. Every two weeks, the frozen foods cases must be cleaned. Since Chris does the best job, you usually select Chris to clean the cases. Chris has come to you and said, "Why do I always have to do the dirty work of cleaning the cases? It's not fair that I have to clean the cases more often than the other two employees." According to the complaint model, which of the following should you do immediately after listening to Chris and paraphrasing his complaint?A. Schedule time to get all the facts.
B. Take precautions to prevent the mistake in the future.
C. Have the complainer recommend a solution.
D. Develop and implement a plan.
Answer
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