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Question
Your comments about a job candidate could be considered defamatory if
A) in a phone conversation you tell the applicant's potential employer that the applicant is an alcoholic.
B) you omit important negative information about the candidate in a recommendation letter.
C) you decline to provide a recommendation because of "company policy."
D) you cannot prove that those comments are true.
Answer
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When composing negative messages, it is important to use language that conveys respect and avoids a(n) ________ ________.
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When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
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When writing an employment termination letter, you should
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Using the indirect approach, the negative news comes
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
A) explain why the decision is good for you and your company.
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A) present enough detail to make your conclusion compelling.
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