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Q:
In MLA, APA and Chicago style of bibliographies _____________________
A) use the author-page reference.
B) format entries as hanging indents.
C) entitle the page "References."
D) list author name first and title information second.
Q:
In the List of Works Cited following the MLA style ___________
A) the date comes immediately after the author's name.
B) electronic sources are not included.
C) the titles of books and periodicals are put in quotation marks.
D) all the main words are capitalized in the titles of books and articles.
Q:
With the MLA style, you use ___________
A) the author-date system.
B) the author-page number system.
C) superscripts and footnotes or endnotes.
D) full citations within the text itself.
Q:
When citing journal articles using the APA style ___________
A) use quotation marks around the title.
B) capitalize only the first word of the title, any proper nouns, and the first word to follow an internal colon.
C) you do not need to include the volume number.
D) include only the first page of the article.
Q:
When preparing the list of references following the APA style ___________
A) include all the works you consulted, even if you didn't actually cite them anywhere in the text.
B) include full information on any personal communications or interviews you conducted in your research.
C) use the title "References."
D) do all of the above.
Q:
With the APA style, you use ___________
A) the author-date system.
B) the author-page number system.
C) superscripts and footnotes or endnotes.
D) full citations within the text itself.
Q:
Entries for the Bibliography for a report following the Chicago style ___________
A) use quotation marks around the titles of articles from newspapers and journals.
B) alphabetize magazine articles by the name of the magazine if no author is cited.
C) capitalize only the first words of titles of books and articles.
D) use only the name of the principal author, followed by "et al." to represent any other authors.
Q:
With the Chicago style, the Bibliography ___________
A) lists only those works actually cited in the text.
B) lists works in the order in which they were cited in the text.
C) can include annotations.
D) all of the above.
Q:
A content note ___________
A) offers additional information or provides a cross-reference.
B) documents direct quotes.
C) documents paraphrased passages.
D) documents visual aids.
Q:
The purpose of a superscript in text is to let the reader know ___________
A) to read the marked line more carefully.
B) how many sources the author consulted.
C) that the report is scholarly.
D) to look for source information either in a footnote or an endnote.
Q:
With Chicago's humanities style, you use ___________
A) the author-date system.
B) the author-page number system.
C) superscripts and footnotes or endnotes.
D) full citations within the text itself.
Q:
The Chicago style is often used in the publishing industry.
A) True
B) False
Q:
The MLA style is used widely in the humanities, especially in the study of language and literature.
A) True
B) False
Q:
With the MLA approach, you hold off compiling the Works Cited list until the rest of your report is completed.
A) True
B) False
Q:
If you use the MLA style, your in-text citations include the author's last name and a page reference within parentheses.
A) True
B) False
Q:
In the APA style, titles of articles are put in quotation marks and all important words are capitalized.
A) True
B) False
Q:
In reference lists prepared following APA style, the date of publication comes immediately after the author's name.
A) True
B) False
Q:
The APA style recommends listing as references only those works actually cited in the text.
A) True
B) False
Q:
The American Psychological Association style uses the author-date system.
A) True
B) False
Q:
To document report sources in a test using APA style, insert the author's surname and the date of publication at the end of a statement.
A) True
B) False
Q:
The APA style is popular in the physical, natural, and social sciences.
A) True
B) False
Q:
According to the Chicago style for bibliographies, entries without an author name are listed first.
A) True
B) False
Q:
The humanities system may or may not be accompanied by a bibliography because the notes give all the necessary bibliographic information.
A) True
B) False
Q:
Content notes are used to document quotations and paraphrased passages.
A) True
B) False
Q:
The humanities system relies on superscript numbers to let readers know how to look for a footnote or endnote.
A) True
B) False
Q:
Footnotes and endnotes are identical; the only difference between the two is their placement.
A) True
B) False
Q:
In the humanities system, bibliographic citations are given in either footnotes or endnotes.
A) True
B) False
Q:
The Chicago style refers to the documentation style used by companies in the Chicago area.
A) True
B) False
Q:
Always use APA style for documentation in your reports, even if your employer or client normally uses a different form.
A) True
B) False
Q:
A memo does not require a ____________________
A) second page.
B) subject line.
C) signature.
D) a TO: line.
Q:
When sending a memo to a long list of people, what notation should you use in the TO: position?
A) Everyone
B) See distribution list
C) 10 people
D) (leave it blank)
Q:
The top of a memo usually includes headings for ______________
A) date, to, from, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
Q:
Canada Post scanning equipment can ______________
A) read both handwritten and typed addresses.
B) recognize both upper and lower case letters.
C) identify addresses in both official languages.
D) adhere to all of the above guidelines.
Q:
The letter format in which all parts begin at the left margin is called ______________
A) block.
B) modified block.
C) simplified.
D) mixed.
Q:
What is the correct format for reference initials?
A) RSR/sm
B) RSR:sm
C) RSR:SM
D) all of the above
Q:
You may place the attention line ______________
A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.
Q:
Which of the following is a salutation?
A) Dear Professor Milford:
B) Re: Esteemed Professor Milford,
C) Thank you, Professor Milford,
D) Attention: Professor J. J. Milford
Q:
The proper sequence for the standard parts of a letter is ______________
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
Q:
The quality of paper is measured by ____________
A) length and width.
B) weight and cotton content.
C) colour and texture.
D) whether or not it is imprinted with the name and address of the company.
Q:
The inside address of a letter identifies the sender of the letter.
A) True
B) False
Q:
Using Bcc in an email is considered unethical by some people.
A) True
B) False
Q:
Email messages can act as memos but not as letters.
A) True
B) False
Q:
A memo has a complimentary close and a signature.
A) True
B) False
Q:
Canada Post abbreviations for New Brunswick, Nova Scotia, Newfoundland and Nunavut are NB, NS, NL, and NU respectively.
A) True
B) False
Q:
Most envelopes used in Canadian business are No. 10 (9 1/2 inches long).
A) True
B) False
Q:
In the simplified letter format, commas follow both the salutation and the complimentary close.
A) True
B) False
Q:
Mailing notation, such as "Special Delivery" or "Registered Mail," is typed on the envelope instead of the letter.
A) True
B) False
Q:
The second page of a letter includes a heading containing the name of the person or organization receiving the letter, the page number, and the date.
A) True
B) False
Q:
Three blank lines are left between the complimentary close and the sender's written signature.
A) True
B) False
Q:
If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.
A) True
B) False
Q:
"Sept. 10th, 1999" is the correct way to type the date in a letter.
A) True
B) False
Q:
In business documents, dashes are typed as space, hyphen, space.
A) True
B) False
Q:
To make a document look personal and interesting, vary the line length.
A) True
B) False
Q:
The design for letterhead stationery should be as simple as possible.
A) True
B) False
Q:
A major airline is interested in monitoring customer satisfaction with its baggage handling process. To do so, each day the airline randomly selects 100 customers and surveys them to determine if they are satisfied or not with the service provided. After 20 samples, a total of 260 unsatisfied customers were surveyed.
a. If the airline wishes to use a control chart, which chart would you recommend and why?
b. Determine the 3-sigma control limits for the appropriate control chart.
Q:
Explain the relationship between control limits and specification limits.
Q:
A tire company is interested in monitoring the process that produced tread thickness on its tires. Every hour 4 tires are selected from production and the tread thickness is measured. Data for the past 25 days is shown as follows: a. What type of control chart would you recommend be used in this case?
b. Compute the upper and lower control limits for these data.
Q:
Referring to the SPC chart signals that a process is out of control, what type of problem does each signal indicate? List the signals.
Q:
Statistical Process Control charts are used to detect whether a process remains in control or whether it has gone out of control. Explain how the SPC signals work.
Q:
Which one of the following is not a source of variation?
A) People
B) Measurement
C) Materials
D) Control
Q:
A company that fills soft drinks into bottles has established an -chart and an R-chart to monitor the average fill level in the bottles. To do this, the company has taken a series of samples of size n = 4 bottles. The overall average fill is 12.03 ounces. The average range for the subgroups has been .06 ounces. Suppose, after developing the control chart, a subgroup of size 4 yields a sample mean of 12.09 ounces and a range of .08, which of the following statements is true?
A) The process is in control on both the -chart and the R-chart.
B) The process is out of control on the R-chart but in control on the -chart.
C) The process is out of control on the -chart but in control on the R-chart.
D) The process is out of control on both the -chart and the R-chart.
Q:
A company that fills soft drinks into bottles wishes to establish an -chart to monitor the average fill level in the bottles. To do this, the company has taken a series of samples of size n = 4 bottles. The overall average fill is 12.03 ounces. The average range for the subgroups has been .06 ounces. Based on this information, what is the upper limit of the 3-sigma control limit?
A) .729
B) .0437
C) 12.09
D) 12.074
Q:
Each evening, a nationwide retail chain randomly calls 100 of the customers who came to their store that day to ask whether they were satisfied with the service they had received. The customers respond yes or no. Suppose the company has found over time that 8 percent of the customers are not satisfied ("no" answers). If they have established a process control chart, what conclusion should be reached if the percentage of customers surveyed tonight that say no is 14 percent?
A) This result indicates that a special cause situation exists.
B) Although this point is above the upper control limit, there is no cause for alarm if this is the first time.
C) While this value is higher than "normal," it is still within the range of common cause variation and no action is needed.
D) This is outside the control limits and action should be taken
Q:
Each evening, a nationwide retail chain randomly calls 100 of the customers who came to their store that day to ask whether they were satisfied with the service they had received. The customers respond yes or no. Suppose the company has found over time that 8 percent of the customers are not satisfied ("no" answers), what is the 3-sigma upper and lower control limits for the appropriate control chart?
A) About .053 and .107
B) 0 to about .16
C) -.0.14 to about .16
D) About -1.96 to 1.96
Q:
Recently a shipping company took 30 samples, each of size n = 100, of packages that it was responsible for delivering. Out of the 3,000 total packages, 300 were delivered late. In setting up an appropriate process control chart, what would be the correct 3-sigma upper control limit value?
A) 0.03
B) 0.13
C) 0.19
D) 0.07
Q:
Which of the following in not an out of control signal for an x-bar chart?
A) One or more points outside the control limits
B) Seven or more consecutive points that all fall on the same side of the center line
C) Six or more consecutive points moving in the same direction (an upward or downward trend)
D) Fourteen points in a row, alternating up and down
Q:
A plywood manufacturer is interested in monitoring the thickness of the plywood. Which of the following would be most useful for doing this?
A) p-charts
B) c-charts
C) -charts
D) Histograms
Q:
A p-chart is useful for:
A) analyzing whether a process for a measurable variable is in or out of control.
B) analyzing processes which yield attribute data.
C) determining what the most likely cause of defects is.
D) All of the above
Q:
The control limits in a control chart can be interpreted to mean:
A) any value falling outside the limits is a defect and the product should be discarded.
B) the range of virtually all special cause variation.
C) any value falling within the limits means the product is high quality.
D) the range of virtually all common cause variation.
Q:
The main process change that can be detected with a process control chart is:
A) the process average has shifted up or down from normal.
B) the process average is trending up or down from normal.
C) the process is behaving in such a manner that the existing variation is not random in nature.
D) All of the above
Q:
Which of the following statements is correct?
A) A process can be in statistical control, yet it can be producing defects in abundance.
B) At least three points outside the upper or lower control limits on a control chart are required before the process is deemed to be out of control.
C) If a process is out of control, then the variation that is present is limited to common cause variation.
D) When special cause variation is present, the process can be expected to be in control.
Q:
Which of the following is not a type of commonly used process control chart?
A) x-bar chart
B) R-chart
C) p-chart
D) n-chart
Q:
The x-bar chart is based on the principles of which distribution?
A) t-distribution
B) Chi square distribution
C) F distribution
D) Normal distribution
Q:
Which of the following is not among the most common sources of variation?
A) People
B) Materials
C) Methods
D) Quotas
Q:
When discussing variation in the output of a process, which of the following is not true?
A) Variation is natural.
B) No two products or services are exactly the same.
C) With a fine enough measurement gauge, all things can be seen to differ.
D) Common cause variation can be eliminated.
Q:
Because variations are unavoidable in a system, the output of the system is always unpredictable.
Q:
The statistical process control (SPC) chart is one of the most important tools for identifying important issues to improve quality.
Q:
A process control chart can be used to determine whether the process average has shifted up or down, but is not useful for determining whether the process is just drifting in an upward or downward direction.
Q:
In most processes, the process control limits are set to correspond with the specification limits on the product.
Q:
One of the roles of managers who are overseeing the statistical process control analysis is to set the control limits at the desired levels prior to collecting data from the process.