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Q:
An employment interview is
A) an unplanned dialogue with a representative from a potential employer.
B) a monologue about your knowledge, skills, and abilities.
C) a formal meeting during which you and the interviewer ask questions and exchange information.
D) a one-way communication pipeline in which the interviewer asks questions and you answer them.
Q:
Which type of interview requires the candidate to actually perform some job-related tasks?
A) Stress
B) Unstructured
C) Working
D) Situational
E) Group
Q:
Which type of interview has been found to be the most effective predictor of success on the job?
A) Behavioral
B) Traditional
C) Extemporaneous
D) Long-distance
E) Stress
Q:
Which type of interview requires the candidate to relate specific incidents and experiences from their past?
A) Unstructured
B) Working
C) Open-ended
D) Situational
E) Behavioral
Q:
Which type of interview includes one or more interviewers and several candidates who all meet at the same time?
A) Working
B) Stress
C) Group
D) Panel
E) Situational
Q:
Which type of interview requires an individual candidate to meet with several interviewers at once?
A) Group
B) Panel
C) Open-ended
D) Situational
E) Working
Q:
Which type of interview requires the interviewer to adapt their line of questioning based on previous responses?
A) Open-ended
B) Stress
C) Group
D) Working
E) Situational
Q:
Which stage of the interview process helps the organization determine who the top candidates are for the open position?
A) Offer
B) Screening
C) Final
D) Selection
E) Open-ended
Q:
The rsum should be based on what a candidate is looking for, not what the employer is looking for.
Q:
How should a candidate use a mobile device to extend the information in a rsum?
A) To instant message a potential hiring manager
B) To enhance the personal brand on an online portfolio
C) To indicate eagerness for the job by being available at all times
D) To instantly reply to any queries about the rsum
E) To embed links in a rsum that can lead an employer to other sites
Q:
Which of the following will help a candidate avoid losing an opportunity as recruiters narrow the list of candidates they will pursue?
A) Increasing the number of network connections
B) Sending rsum to a general audience
C) Building a personal brand by continuously sending tweets to the recruiter
D) Being late for an interview only because a previous interview went longer than planned
E) Assuming that every employer will conduct an online search on candidates
Q:
________ is the process of making informal connections with a broad sphere of mutually beneficial business contacts.
A) Networking
B) Canvassing
C) Interviewing
D) Surveying
E) Applying
Q:
Applicant tracking systems help employers by
A) charting each applicant's progress through the hiring process.
B) mapping out promising career paths for each applicant.
C) sifting through the many rsums they receive each year.
D) automatically eliminating rsums older than one year.
E) comparing one candidate to others in the system.
Q:
The best way to find job opportunities is usually
A) searching online job boards such as Monster and applying before others get the chance to see the openings.
B) looking in the newspaper.
C) waiting to hear about them from people you know.
D) identifying companies you want to work for and focusing your efforts on them.
E) send your rsum to every company you would like to work for.
Q:
Business-related blogs and microblogs
A) are generally not very helpful to job applicants.
B) can help you get comfortable with the jargon and buzzwords in a particular field.
C) can be useful in a job search, but only for those seeking positions in technical fields.
D) are very difficult to find online.
E) always provide accurate and up-to-the minute information about a company.
Q:
Using networking to make informal connections with mutually beneficial business contacts is more important than ever because
A) having a social media profile looks good on your rsum.
B) most employers prefer to ask current employees for recommendations first.
C) the vast majority of jobs are advertised on social networking sites.
D) networking is all about finding people who can help you.
E) it allows you to build and increase your online endorsements.
Q:
By definition, a rsum is a
A) personal journal about a person's education, employment background, and job qualifications.
B) structured summary of a person's education, employment background, and job qualifications.
C) random sample of a person's education, employment background, and job qualifications.
D) comprehensive catalog of a person's education, employment background, and job qualifications.
E) description of the type of work they would like to do.
Q:
The best time for college students to begin developing a job-search strategy is
A) about six months prior to graduation.
B) noweven if they are a year or more away from graduation.
C) no earlier than the second semester of their junior year.
D) immediately after graduation.
E) during the last semester of college
Q:
Which of the following can help show your problem solving and project management skills on your rsum even when you don't have much paid work experience?
A) Trade shows
B) Networking
C) Blogging
D) Volunteering
E) Utilizing mobile apps for the job search
Q:
If you create slides in PowerPoint and Keynote, you're limited to creating linear flows of bullet-point slides.
Q:
Because they contain more textual information than structured slides, free-form slides require less preparation and practice on the part of the speaker.
Q:
As presented in the list of possible choices below, ________ is LEAST likely to lead to ineffective presentation slides.
A) schedule pressures
B) lack of design awareness
C) inherent limitations in the presentation software
D) the instinctive response to do things the way they've always been done
Q:
Which of the following is one of the advantages of using free-form slides in a presentation?
A) They are easy to create
B) They create consistent design schemes for the presentation
C) They provide complementary information through the use of text and visuals
D) They can be created quickly
E) They usually offer a variety of templates
Q:
Which of the following is a disadvantage to using structured slides?
A) It is easy to add too many bullet points
B) The text heavy slides all look alike
C) Information can be included with text and visually
D) There is a limited amount of information delivered at one time
E) Priorities in the information is hard to determine
Q:
Which of the following can be used to make free-form slides have a dynamic and flowing feel, like a Prezi?
A) Additional text elements
B) Animation capabilities
C) A variety of color
D) Engaging fonts
E) Conveying more of the content on the screen
Q:
Presentations featuring free-form slides tend to contain ________ presentations with structured slides.
A) more slides than
B) fewer slides than
C) about the same number of slides as
D) simpler slides than
E) more complex slides than
Q:
A presenter who is using free-form slides is
A) released from the constraints of place and time.
B) responsible for conveying more of the content.
C) more likely to present complex subjects in a cohesive, integrated manner.
D) able to rely on each slide to function as a multimedia teleprompter.
E) no longer the focus of attention because the slides are.
Q:
According to your textbook, structured presentation slides are usually the best choice for
A) persuasive presentations.
B) educational presentations.
C) routine informative presentations.
D) motivational presentations.
E) small, persuasive presentations.
Q:
Unlike structured slides, free-form slides
A) are completely random and have no design consistency.
B) don't follow a rigid design structure.
C) use the same color for background and text.
D) contain extra-large fonts.
E) have a limited impact on the viewer because they lack imagery.
Q:
Which of the following is a disadvantage of using free-form slides?
A) They are limited to visual content
B) They require more time and creativity to develop
C) They are limited to textual content
D) They tend to distract the audience
E) They require animation software
Q:
When should a presenter use the indirect approach to a presentation?
A) When there are 10 minutes or less to present
B) When the message includes routine information
C) When there is no time to give a preview to the audience
D) When unfamiliar with audience members
E) When the message involves negative news or persuasion
Q:
How do time constraints on presentations help create a more effective presentation?
A) They force the presenter to answer all questions during the presentation instead of at the end of it
B) They force the presenter to give demonstrations that are short and easy to manage
C) They force the presenter to focus on the most essential points that are important to the audience
D) They force the presenter to develop meaningful and effective slides
E) They limit the amount of audience participation, thereby limiting potential loss of control
Q:
While ________ presentations usually follow a predefined flow from start to finish, ________ often don't flow in any particular direction.
A) tagged; untagged
B) linear; nonlinear
C) corporate; entrepreneurial
D) unidirectional; sequential
Q:
What is the only sure way to know how much material can be covered in the amount of time allotted for the presentation?
A) Plan 1-2 minutes per slide
B) Practice giving the presentation after you complete it
C) Use a nonlinear format
D) Use a Prezi that allows the presentation to be lengthened or shortened without the audience knowing
E) Use a linear format
Q:
The style of your presentation will NOT be influenced by
A) the venue (in person or online).
B) the time allotted for your talk.
C) the size of your audience.
D) None of the above.
Q:
Which of the following would be the most help in defining the main idea of a presentation?
A) Determine the seating arrangement of the presentation based on advantages
B) Limit the scope of the message to three key ideas
C) Determine how much time is available compared to the amount of material
D) Identify the essential message points that are important to the presenter
E) Write a one-sentence summary that links to the audience's frame of reference
Q:
All of the following EXCEPT ________ are best practices that you can use to deliver an effective presentation to an international audience.
A) using slang and cultural idioms
B) articulating words carefully and pausing frequently
C) avoiding abbreviations, acronyms, and metaphors
D) using clear, simple visuals to support your talk
Q:
What does every successful presentation begin with?
A) A linear structure that introduces the topic
B) A brainstorming session to determine the main idea
C) An idea of what the audience will be most interested in
D) A clear understanding of the main idea you want to share with the audience
E) The potential scope of the message
Q:
When you're analyzing the situation for a presentation, develop an ________ to anticipate the likely emotional state of your audience.
A) audience profile
B) extended slide deck
C) interactive contingency plan
D) interpersonal awareness matrix
Q:
Which of the following should be considered when determining the approach to take and software to use in developing presentations?
A) Use software to tell the story
B) Limit slides to linear flow
C) Match the tool to the task
D) PowerPoint is most effective when it includes bullet points
E) Zooming in and out of a Prezi as interest and engagement
Q:
Most business presentations are intended to
A) entertain or enlighten the audience.
B) showcase your presentation skills.
C) inform or persuade the audience.
D) amaze the audience with technology.
Q:
Which of the following is an advantage of using social media sites as a source of information?
A) They provide insight from all known experts in the field
B) They are backed by fact checkers like those used in traditional publishing
C) They are edited by editorial boards for accuracy
D) They always provide information that is accurate, objective, and current
E) They can provide unique and valuable insights not available elsewhere
Q:
Regarding the five-step research process, the planning step includes all of the following elements EXCEPT
A) developing a problem statement.
B) prioritizing research needs.
C) documenting your sources.
D) maintaining standards of ethics and etiquette.
Q:
Which of the following best defines primary research?
A) Research that was done for a previous project
B) Research done for another purpose but used for a current project
C) New research done specifically for a current project
D) Research done from a corporate website
E) Research that has not been previously placed on the Internet
Q:
Which of the following is an advantage of using secondary research?
A) You can determine how others feel about the issue
B) It can save time and money
C) You can skew data to fit your needs
D) There are no intellectual property rights to worry about
E) You never have to pay to access the data
Q:
Which of the following refers to research previously done for other purposes?
A) Secondary research
B) Database research
C) Intellectual property
D) Sugging
E) Primary research
Q:
Within the context of the research process, what are information gaps?
Q:
Discuss how to familiarize yourself with your research subject to better define the purpose of your research.
Q:
List three guidelines to follow in order to avoid ethical lapses when conducting research.
Q:
List in order each part of the five-step research process that will help you gather and use information efficiently.
Q:
Explain why it is important to prioritize your research needs early in the process of conducting business research.
Q:
The difference between primary sources and secondary sources is that primary sources are those you create specifically for your project.
Q:
How can a routine, positive message be used as a resale message when writing to a customer?
A) By acknowledging the order
B) By writing a short and specific message
C) By minimizing negative information
D) By using an indirect approach
E) By reinforcing the wisdom of a purchase selection
Q:
Which of the following should be included in the body of a routine, positive message?
A) A complete explanation of your point
B) A simple thank you
C) A demanding tone
D) A reminder of all steps involved
E) An indication of follow-up required
Q:
Why is it important to open a routine message with the main idea?
A) To keep the opening concise
B) To minimize the effect of the message
C) To help prevent confusion of the audience
D) To prepare the audience for the details to follow
E) To establish a supportive tone
Q:
Where should you highlight the benefits to your reader in a routine reply or positive message?
A) At the beginning of the opening
B) At the end of the opening
C) In the close of the message
D) In the first line of the body
E) In the last line of the body
Q:
Which of the following should be included in the body of a routine or positive message?
A) Justification of the news
B) Relevant details
C) The main idea
D) A reminder of your relationship with the audience
E) A copy of needed documentation
Q:
Which of the following should be in the opening section of a routine or positive message?
A) A detailed explanation
B) Justification of the news
C) The main idea
D) An indication of the benefits to the reader
E) A copy of needed documentation
Q:
Why should the direct approach be used for routine replies and positive messages?
A) The reader will want to know what is in it for them
B) The reader will be generally interested in what you have to say
C) The reader will want a chance to discuss an issue
D) The reader will need to be reminded why the issue is important
E) It saves the writer time in crafting the message
Q:
How can you help your audience create a meaningful and effective letter of recommendation for you?
Q:
Describe the three-step strategy for requesting information and action.
Q:
List the three major categories of common routine requests.
Q:
If you are writing to someone to request a recommendation letter for a job or scholarship, you should include a stamped, preaddressed envelope for mailing.
Q:
Discuss how to handle a request for a claim or adjustment if your organization is at fault.
Q:
Timing and media choice are important considerations with condolence letters.
Q:
Policy statements or procedural changes are generally neutral, so readers will not react emotionally to them.
Q:
Recommendation letters have created so many legal problems that many companies no longer allow employees to write them.
Q:
Social media releases include social networking links, "tweetables," and other sharable content.
Q:
Almost any routine message can be used as a way to build goodwill.
Q:
________ are brief personal messages written to comfort someone after the death of a loved one.
A) Life-coaching letters
B) Remembrance letters
C) Condolence letters
D) Counseling letters
Q:
Messages of ________ recognize the contributions of employees or business associates.
A) salutation
B) recognizance
C) coalition
D) appreciation
E) goodwill
Q:
Friendly notes with no direct business purpose, such as those conveying congratulations or thanks, are called ________ messages.
A) salutary
B) recognition
C) goodwill
D) condolence
E) persuasive
Q:
Which of the following can be used to create a balanced visual that appears dynamic and engaging?
A) Arrange elements around a central point
B) Arrange elements from smallest to largest
C) Arrange one dominant element against several small, weaker elements
D) Arrange elements by importance
E) Arrange all elements from a central axis
Q:
Compared to poorly written text, badly designed visuals are ________ to be noticed by your audience.
A) less likely
B) more likely
C) just as likely
D) not likely
Q:
If you want to share lengthy, report-style information with blog or microblog readers, how should you post the information?
A) In a long series of short Tweets
B) As a retweet
C) Describe the information on your blog or microblog then offer a link to an in-depth report
D) With a clear and specific heading
E) Using conversational exchanges
Q:
How should sales and marketing messages be handled when writing on a blog?
A) They should include compelling headings
B) They should be minimized
C) They should be linked to websites
D) They should add to your credibility as a writer and blogger
E) They should be written as a fake blog, or flog
Q:
Why is it important to avoid posting new information or links too frequently?
A) So you don't overwhelm your followers
B) So your feed doesn't wander from topic to topic
C) It shows disrespect for the audience
D) So readers will pay attention to lengthy reports
E) To increase the impact when community critics view the site
Q:
Which of these qualities makes tweets valuable among Twitter audiences?
A) Tweets that are routine, such as "good morning"
B) Complaints
C) Detailed conversations between the account owner and a specific audience member
D) Spontaneous, unprepared messages
E) Tweets that are entertaining, surprising, informative, or engaging
Q:
Which of the following acts as a search mechanism on a microblog such as Twitter?
A) Hashtags
B) Crowdsourcing
C) Links to Wikis
D) Forwarding messages
E) Sandboxes
Q:
Which of the following microblog practice is similar to the content curation capabilities of a blog?
A) Hashtags
B) Crowdsourcing
C) Links to Wikis
D) Retweeting or forwarding messages
E) Sandboxing