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Q:
Which of the following makes Twitter and other microblogs a good option for crowdsourcing?
A) Ease of retweeting
B) Content curation capabilities
C) Their social networking aspects
D) Cost
E) They act as standalone systems
Q:
How can a microblog be used during meetings and presentations?
A) To update the audience on real-time data
B) As a backchannel
C) To offer coupons and rewards for attendance
D) To identify key topics within the meeting or presentation
E) To present tips on listening
Q:
Which of the following would be a good use of a microblog post?
A) An in-depth summary
B) A teaser with a link to the full blog
C) Q&A forums
D) Corporate policy
E) Team training data
Q:
Which of these is a key difference between a blog and a microblog?
A) Audience
B) Purpose
C) Timing
D) Interaction
E) Character count
Q:
How can blogs be used for market research and word-of-mouth marketing efforts?
Q:
Which of the following should you look for when reviewing design, format, and programming issues?
A) Data errors in tables
B) Online image use
C) References
E) Missing files
Answer: E
Q:
Which of the following should you look for when reviewing design, format, and programming issues?
A) Missing reference items
B) Missing elements
C) Writing errors
D) Lack of adherence to company design standards
E) Incorrect numbers
Q:
Which of the following should you look for when reviewing design, format, and programming issues?
A) Punctuation errors
B) Grammar errors
C) Incorrect or missing page numbers
D) Unattributed exhibits
E) Missing source notes
Q:
Which of the following should you look for when proofreading for missing elements?
A) Punctuation
B) Missing exhibits such as tables and graphs
C) Inconsistent fonts
D) Misspelled words
E) Incorrect margins
Q:
Which of the following should you look for when proofreading for missing elements?
A) Missing source notes
B) Incorrect margins
C) Problems with column sizing and spacing
D) Font selection
E) Inactive links
Q:
Which of the following should you look for when proofreading a document for writing errors?
A) Style decisions
B) Page numbering errors
C) Line and page breaks
D) Adherence to company standards
E) Typographical mistakes
Q:
Which of the following should you look for when proofreading a document for writing errors?
A) Poor research
B) Missing exhibits
C) Technical problems, such as missing fonts
D) Punctuation mistakes
E) Page numbering errors
Q:
Which of the following is an effective strategy for proofreading?
A) Read the document several times in one session
B) Use distractions as a way to refocus
C) Give yourself some time after finishing the first draft
D) Proofread immediately after finishing the document
E) Read the document from start to finish twice
Q:
Which of these high-priority items should be double-checked carefully?
A) Jargon
B) Names
C) Indentations
D) Headings
E) Subheadings
Q:
Which of the following perceptual tricks can be used to make sure you are not missing an obvious error?
A) Use a sheet of paper to block out everything except one line of text at a time
B) Make several passes of the document one paragraph at a time
C) Read the document silently
D) Try to guess what should come next in the logical flow of the document
E) Double check all numbers and other important data
Q:
Which of the following perceptual tricks can be used when proofreading to make sure you are not missing an obvious error?
A) Make multiple passes
B) Take your time
C) Stay focused
D) Avoid reading a large document in one sitting
E) Read the document out loud
Q:
Which of the following is one way good communicators can eliminate the use of potentially biased language?
A) Only use biased language when identifying stereotypes
B) Avoid biased language only when it indicates prejudice
C) Use bias language to reinforce the "you" attitude
D) Correct one area of bias at a time
E) Change biased language to neutral language
Q:
The preferred title for women in business is ________, unless the individual says otherwise.
A) Mrs.
B) Miss
C) Ms.
D) Madam
Q:
Why should biased language be avoided?
A) It makes the writer appear old
B) It might affect the honesty of the message
C) It overemphasizes the "you" attitude
D) It perpetuates stereotypes and prejudices
E) It eliminates the emotional burden on the audience
Q:
A euphemism is a word or phrase that is
A) possibly offensive.
B) general or abstract in meaning.
C) highly technical.
D) a milder term for one with negative connotations.
Q:
What is referring to a corporate leader as a "chairman" instead of a "chairperson" an example of?
A) Hyperbole
B) Expertise
C) Gender bias
D) An endorsement
E) A euphemism
Q:
Which of the following are words and phrases that unfairly categorize people based on personal characteristics?
A) Objective
B) Biased language
C) Endorsements
D) Euphemisms
E) Hyperbole
Q:
Select the sentence with the most positive emphasis.
A) We failed to complete the process audit on time.
B) We hope to complete the process audit by Friday.
C) We haven't completed the process audit.
D) Because of Joan's inaccurate figures on the Haymen project, we are not finished with the process audit.
Q:
Which of the following should be incorporated in writing to emphasize the positive, even in a negative situation?
A) The benefit for the audience
B) A way to hide the negative news
C) Persuasive techniques
D) Immediate feedback
E) An emphasis on etiquette
Q:
Which of the following is a word or phrase that expresses a thought without having negative connotations?
A) Tone
B) Biased language
C) Credibility
D) Sincerity
E) Euphemism
Q:
Which of the following indicates respect for the audience and helps foster successful communication?
A) Avoiding the "you" attitude
B) Jargon and buzzwords
C) Euphemisms
D) High standards of etiquette
E) Biased language
Q:
When might a writer want to avoid using the word "you" in a message?
A) When the name of the audience member is known
B) When it is culturally inappropriate
C) When it will sound accusatory
D) When it is against company policy
E) When there is a need to foster respect and good will
Q:
A company that emphasizes ________ will encourage short-term sacrifices for the promise of better outcomes in the long term.
A) a deterministic outlook
B) a live-for-the-moment mentality
C) an orientation toward the future
D) a laissez-faire approach to planning
Q:
In a given culture, prevailing customs and attitudes that pertain to roles and status will influence the
A) attitudes about instant gratification and long-term investing.
B) expectations for who communicates with whom, what they communicate, and in what way.
C) level of tolerance for people from other cultures or with divergent points of view.
D) flexibility with which employers and workers plan each business day.
Q:
The ratio of men and women in entry-level professional positions is ________; however, moving up the corporate ladder, the percentage of management roles held by men ________.
A) grossly unequal; remains flat
B) roughly equal; increases steadily
C) essentially the same; decreases steadily
D) skewed toward women; increases dramatically
Q:
Which of the following can be used to help those with disabilities perform activities that previously were difficult or impossible?
A) Cultural adaptation
B) Increased degrees of freedom
C) Smartphones
D) Future orientation technologies
E) Assistive technologies
Q:
How do gender differences influence workplace communications?
A) Men emphasize relationship maintenance more often than women
B) Women emphasize content and outcomes more often than men
C) More senior executives are willing to mentor female employees to improve their likelihood of success
D) Outdated concepts of gender and sexual identity create confusion and controversy
E) Companies are taking more steps to enforce non-discrimination policies
Q:
Multiple generations within an organization are an element of what concept?
A) Social trends
B) Workplace preferences
C) Diversity
D) Nurturing
E) Practical intelligence
Q:
How can you prepare to interact with people from another culture?
A) Stay away from their personal space
B) Study the culture in advance
C) Increase the use of communication technologies
D) Expect them to make an effort to conform to social norms
E) Understand their role in society
Q:
For a nonverbal signal to be understood by the receiver, what must happened?
A) The sender and the receiver must assign the same meaning to the nonverbal signals
B) There must be consistent prevailing norms
C) There must be similar communication technologies in use
D) Both parties must be future oriented
E) Both parties must be from low-context cultures
Q:
When a culture is open and accepting of people from other cultures, what social norm is being practiced?
A) Attitude toward success
B) Roles and status
C) Use of manners
D) Future orientation
E) Openness and inclusiveness
Q:
Which of the following represents the idea of considering a long-term outlook for an organization?
A) Attitude toward success
B) Role and status
C) Concept of time
D) Inclusiveness
E) Future orientation
Q:
How do people in low-context cultures view time?
A) As flexible and fluid
B) As an indication of future orientation
C) As a means of inclusiveness
D) As a limited resource and a way to plan business activities effectively
E) As an indication of success
Q:
Identify and discuss five tips that can help you use the phone confidently and professionally.
Q:
Discuss etiquette rules that should always be followed when doing business online.
Q:
While having lunch with a client, what should you do with the business papers you brought to discuss? Why?
Q:
The habits you exhibit while using your mobile device exemplify your attitude toward the people around you.
Q:
The business aspect of a dinner meeting usually begins after entre plates have been removed.
Q:
All of the following EXCEPT ________ are best practices when using phones at work.
A) being positive and professional when you answer the phone
B) varying your vocal pitch and inflections so people know you're interested
C) enabling your voicemail, even if you don't check messages regularly
D) ending your calls with courtesy and clarity
Q:
Because phone calls lack the visual richness of face-to-face conversations, you'll need to use ________ to convey confidence and professionalism.
A) questions and social media
B) smartphones and apps
C) context and subject matter
D) attitude and tone of voice
Q:
When you're using a mobile device, making any of the following choices EXCEPT ________ will reflect negatively on your professionalism.
A) talking loudly in open offices or public places
B) texting during a meal or while someone is talking to you
C) allowing incoming calls/texts to interrupt meetings or discussions
D) asking for permission before using your device's camera
Q:
A new coworker from Russia asks you about North American greeting customs. You explain that in most business contexts,
A) women are not expected to shake hands.
B) it is not necessary to stand up before shaking hands if you are already seated.
C) shaking hands is an outdated custom in North America.
D) a firm handshake is expected when two people meet.
Q:
Successful teamwork, productive meetings, effective listening, and nonverbal communication all depend on ________ among all participants.
A) face-to-face contact
B) mutual respect and consideration
C) common cultural reference points
D) the use of the latest communication technology
Q:
Which of the following steps should be taken when you have an important or complicated message to deliver by phone?
A) Plan what you want to say before calling
B) Establish the needs of the person you are calling
C) Leave a detailed voice message describing when you will call and what the discussion will be about
D) Be courteous
E) Be short and to the point, with more detailed information sent electronically
Q:
When governments work to ensure consumers know who is behind the information they receive through social media, what is the government promoting?
A) Blogger's rights
B) Transparency
C) Compensation for reviews
D) Intellectual property rights
E) Libel
Q:
Which type of communication includes comments about others that are FALSE and potentially damaging?
A) Defamation
B) Transparency
C) Auditing
D) Employment
E) Intellectual
Q:
A) Contracts
B) Stealth marketing
C) Ethics audits
D) Transparency
E) Intellectual property
Answer: E
Q:
Why are bloggers legally required to let readers know if companies have compensated them for product reviews?
A) To prevent plagiarizing information provided by bloggers
C) To maintain the privacy needs of the blogger
D) To promote transparency and ethics in social media reviews
E) To increase the instances of ethical dilemmas between the blogger and the organization
Answer: D
Q:
Which of the following can help employees determine the right course of action to take in an ethical dilemma?
A) An ethics audit
B) Promotional communication
C) A code of ethics
D) Contracts
E) A defamation policy
Q:
Which of the following is one of the required elements needed to help ensure ethical communication in an organization?
A) A promotional communication policy
B) Ethical individuals
C) Employment contracts
D) Contracts
E) Intellectual property rights
Q:
Which of the following represents a set of choices that are conflicting, yet ethical and valid?
A) An ethical dilemma
B) Transparency
C) An ethical lapse
D) Stealth marketing
E) An ethics audit
Q:
What is the concept of communicating openly to give all participants access to the information they need to accurately process the messages they receive?
A) Stealth marketing
B) Ethical dilemma
C) Promotional communication
D) Ethical auditing
E) Transparency
Q:
Failing to report all data a manager needs to make a good decision is an example of
A) plagiarizing.
B) selective misquoting.
C) distorting visuals.
D) omitting essential information.
E) misrepresenting numbers.
Q:
What is another name for the accepted principles of conduct that govern behavior in society?
A) Leadership
B) Transparency
C) Ethics
D) Audits
E) Contracts
Q:
Why is it important to connect with people personally instead of always using technology tools?
Q:
What is the easiest way to make a group presentation? What points should one keep in mind in such a presentation?
Q:
How should one handle questions while giving an oral presentation? What are the key points to keep in mind?
Q:
What are the different voice qualities one needs to develop for a good speaking voice when delivering an oral presentation?
Q:
Sally recently made a presentation to college students on "The Magic of Thinking Big." Throughout the presentation, she made eye contact with the audience which helped the session be a huge success. Why do you think making eye contact with the audience helped the session become a success? Explain.
Q:
What are the five guidelines for designing presentation slides?
Q:
What is an overview and how is it different from a signpost?
Q:
Explain the 1-2-3 pattern of organizing information with the help of an example.
Q:
List four ways to have a strong end to a presentation.
A strong ending in a presentation is as important as a strong beginning. To have a strong end, one can do any or more of the following:
Q:
What are the four modes commonly used for openers of oral presentations?
Q:
Explain with an example the purpose of using a guided discussion.
Q:
How do monologue presentations, guided discussions, and interactive presentations differ from one another?
Q:
State the five advantages that oral messages have over written messages.
Q:
Explain with an example, reasons for which written messages are more useful than oral messages.
Q:
Tom needs to give a presentation to the campaign manager of his project to convince him that Internet media is the best medium to promote the upcoming campaign on Child Rights. What kind of a presentation should he be giving? Support your answer with reasons.
Q:
How are informative presentations different from goodwill presentations? Discuss with the help of examples.
Q:
Truman has finished giving a presentation on "Exploitation of Forests to Extract Palm Oil" to a funding agency. The director of the organization has a query on the industry figures of the palm oil industry, to which Truman does not know the answer. Which of the following statements should Truman state that will best help him handle the question?
A. "The palm oil industry is a huge one and knowing the exact figure is quite difficult."
B. "I am not sure of the industry figures of the palm oil industry. But I could check and get back to you."
C. "You will find it interesting but these figures will not affect our campaign in any way."
D. "The palm oil industry is an extensive one but you could check the website of the forest department for details."
E. "This is a good question. You could refer to the handouts distributed."
Q:
You have just presented a difficult proposal to a board of superiors at work. A senior executive who does not like you asks, "So why should we listen to you? You have only been here two years." The best response to this is most likely to be:
A. "You have been here fifteen years, and you do not know how to handle this either."
B. "I am sorry you feel I am inexperienced. Compared to you, I suppose I am."
C. "Are you hassling me because you do not like the proposal or because you like to hassle me?"
D. "You are asking how reliable our research on this project is. We tested six scenarios"
E. "Please let us be mature about this and not bring our personal differences into it."
Q:
Emily has given a presentation to a group of trainees at her hotel on how to deal with angry, dissatisfied customers. Just as she finishes, one of the trainees asks her a question on what one should do if one is not sure of the information to be provided to a guest. Which of the following should she do that will best help her handle the question?
A. Nod her head to indicate that she understands the question.
B. Inform that she has already answered the question before.
C. Link her answers to points she made during her presentation.
D. Say "That is an excellent question."
E. Agree with the questioner and the question and proceed to explain.
Q:
Which of the following needs to be followed while using notes and visuals in a presentation?
A. Using short phrases and bullets in notes to cover the maximum information
B. Looking at notes frequently to avoid going blank or forgetting points
C. Directing most of one's gaze at the screen instead of the audience
D. Holding note cards very low so that the audience cannot view them
E. Having notes that are complete enough which help when one goes blank
Q:
Matilda needs to address a large group of people to give a talk at a climate summit on Effects of Using Non-Renewable Energy. She will be provided with a microphone and equipment which will make her voice reach till the end of the large conference hall. However, she needs to ensure that her voice of the sounds of each word reaches the audience. Which of the following does she need to focus on?
A. Pitch
B. Amplification
C. Enunciation
D. Tone
E. Stress