Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Business Communication
Q:
Teams are least effective when they explicitly adopt ground rules because they tend to hinder work processes.
Q:
Formation, coordination, and formalization are the three stages in the life of a task team.
Q:
Content, method, and process are parts of interpersonal dimensions.
Q:
Informational dimensions focus primarily on promoting friendliness, cooperation, and team loyalty.
Q:
Skills in collaborative writing and conflict resolution help in team work.
Q:
Team work becomes important when there are high stakes involved because multiple skilled people are needed.
Q:
Many people think that nonverbal communication is much easier to understand than oral or written communication. However in reality, nonverbal symbols can be misinterpreted as easily as verbal ones. Using specific examples, discuss the factors that are important in nonverbal communication and how they can affect intercultural communication.
Q:
How do differed views of time affect business communication? Explain.
Q:
How can body language be used to communicate one's feelings?
Q:
How do values, beliefs, and practices affect our response to people and situations?
Q:
Describe characteristics of a low-context culture.
Q:
Debora Reyes has recently joined a new company as a communications executive and has been told by a colleague that the organization has a high-context culture. How would this piece of information help Reyes in communicating better with her peers and superiors?
Q:
List the different sources of diversity. How does diversity affect a company's productivity?
Q:
Sandra Davis is currently doing her degree in public relation and communication. She has been faring well in her papers and often receives high grades during exams. Once she completes her studies, she intends to pursue a strong international career which gives her substantial exposure. What does she need to do in addition, which will help her in an international career experience?
Q:
The Perkins Store, a retail chain which sells lifestyle products, is launching its outlet in Ireland. The consumers in the country value the environment and are conscious buyers. Explain how the management of the store can adapt their products to the needs of their audience in the country.
Q:
David Riley who has been assigned to work on a new renewable energy project, needs to work in Japan for a period of two years. He feels that before moving, he should learn a bit of the language to interact better with colleagues and superiors there. What are some of the things he needs to do to adapt well in the country?
Q:
Which of the following guidelines should be followed while writing to international audiences?
A. Using contractions to summarize information efficiently in a document
B. Using first names in all instances instead of titles or salutations
C. Writing in the reader's language to show respect even if one is not fluent in it
D. Adjusting response time based on the nature and culture of the audience
E. Avoid spelling out the month while writing a date and instead writing in numbers
Q:
Which of the following is true of oral communication?
A. The word "yes" should be always used in meetings because they avoid confusion.
B. Compliments work universally across all cultures and should be used often.
C. Exaggerations should be best avoided because "no" culture accepts them positively.
D. Learning a language helps one give a glimpse into the culture of a country.
E. The word "no" is considered a negative word in all countries and is best avoided.
Q:
Linda Rice, who works as a marketing manager needs to attend a meeting with a colleague, Sarah Dixon, from the communication team. A day prior to the meeting, they decide that they should meet at 0900 hours. However, Dixon arrives at 0945 hours and does not feel the need to apologize to Rice. She feels that being 45 minutes late is the same as being ten minutes late. Which of the following best describes Dixon's attitude toward time?
A. Measures time in per minute blocks
B. Measures time by the sun
C. Calculates time frames based on body clock
D. Measures time in five minute blocks
E. Calculates time in half hour blocks
Q:
Which of the following best represents a polychronic culture?
A. Employees follow strict work schedules according to clock time.
B. Employees give importance to establishing bonds between colleagues.
C. Employees undertake one task at a time to perform it flawlessly.
D. Employees maintain a rigid structure of undertaking activities.
E. Employees segment time into small segments and divide tasks accordingly.
Q:
Which of the following is a characteristic of a monochronic culture?
A. People focus more on relationships instead of on undertaking tasks according to schedule.
B. People multitask several activities at a time to complete work according to schedule.
C. People prefer their time unstructured instead of structuring work along time frames.
D. People are more focused on establishing good working relations with colleagues and peers.
E. People schedule work according to clock time and undertake one task at a time.
Q:
Carole Simpson works in Switzerland where most companies have a culture which focuses on undertaking all tasks according to clock time and their work schedule. They also undertake one task at a time instead of multitasking. Based on this scenario, which of the following cultures is Switzerland most likely to be characterized by?
A. Monochronic
B. Collectivist
C. Polychronic
D. Ethnocentric
E. Xenocentric
Q:
Which of the following is true of personal space?
A. It refers to the distance people want between themselves and other people.
B. It refers to the difference between one's thoughts and actions.
C. It refers to the distance between people in intimate interchanges.
D. It states that people within a culture always want the same personal space.
E. It refers to formulating ideas in one's mind before implementing them.
Q:
Which of the following is NOT a part of nonverbal communication?
A. Personal space
B. Gesture
C. Body language
D. Touch
E. Writing
Q:
Color, dress, and age may be considered as symbols of _____ communication.
A. written
B. verbal
C. oral
D. nonverbal
E. text
Q:
Which of the following is an example of nonverbal communication?
A. Composing an email to a customer about delivery details for a product
B. Giving a presentation to a board of directors for approval on a project
C. Marketing a product by blogging about its features and benefits
D. Negotiating with a client about quotation for a product
E. Making eye contact with a speaker to convey that one is listening
Q:
Which of the following is true of values, beliefs, and practices in business communication?
A. Response to people and situations are always unaffected by beliefs and practices.
B. Business communication is free from the impact of religion and its values.
C. Everyday practices remain the same in all cultures and are not subject to any change.
D. Communication is crucial in today's world because cultural practices change rapidly.
E. People within a certain culture have identical values and follow the same practices.
Q:
Naomi Boyd is planning on launching a new line of out-of-the-box clothing wear in Belgium. She has done considerable research about the country and knows that the public is very open to new ideas and concepts and greets changes. Which of the following is Belgium most likely do be characterized by?
A. Masculine culture
B. High uncertainty avoidance index
C. High power distance index
D. Low uncertainty avoidance index
E. Individualist culture
Q:
Jennie Cruz, a marketing professional, is joining a new organization in Dublin. She has gathered from friends in the city that there is a high level of equality at all social levels and work cultures are characterized by interdependence, shared initiatives, and managers are easily approachable. Which of the following is the country most likely to be characterized by?
A. High power-distance index
B. High uncertainty avoidance index
C. Low power-distance index
D. Individualist culture
E. Feminist culture
Q:
Japan is known to have a significant portion of the power structure dominated by men. In the country, men are expected to be assertive and there is a clear demarcation of roles between men and women. Leah Murray has received a good job opportunity in the country and is planning to relocate by the end of the month. Based on this scenario, which of the following is most likely to prevail in the country?
A. Individualism
B. Masculine culture
C. Low power-distance index
D. Collectivism
E. Low uncertainty avoidance index
Q:
Who put forward the five cultural dimensions of power/inequality, individualism/collectivism, masculinity/femininity, uncertainty avoidance, and long-term/short-term orientation?
A. Edward T. Hall
B. Geert Hofstede
C. Russell Blaine Nye
D. Toby Miller
E. Hugh J. Silverman
Q:
Nora Gomez is travelling to Paraguay for a business meeting. At the meeting, she will be required to give a presentation for the approval of a new project. She understands that it is crucial for her to know a little about the country's culture before she leaves for the meeting. On speaking with a colleague from the office at Paraguay, she gathers that the company has a low-context culture. Which of the following should Gomez do which will help her have a successful business meeting?
A. Ensure that she projects most information and points explicitly to all participants
B. Avoid giving importance to the context of a message or points at the presentation
C. Put forward points politely instead of being confrontational with members
D. Give a lot of importance to building relationships with members at the meeting
E. Be careful about what she says orally because oral statements are considered binding
Q:
Lindsay Crawford, who works for a media house in London, is being relocated to a new branch of the company in Austria. Colleagues in office tell her that her new work place has a high-context culture in contrast to her current office. Which of the following should Crawford do that would be most appropriate in such a culture?
A. Be indirect while communicating with her colleagues and superiors
B. Ensure that most communication is made through emails and written documents
C. Avoid giving importance to interactions and building relationships
D. Understand that oral conversations are unimportant and need not be taken seriously
E. Give importance to details because they matter immensely in such cultures
Q:
Which of the following anthropologists first categorized cultures as high-context and low-context which are popular in the business milieu?
A. Richard Grafton
B. James Gardiner
C. Edward Hall
D. Bernard Andr
E. Richard Arnold
Q:
Which of the following is NOT a source of diversity?
A. Age
B. Religion
C. Physical ability
D. Economic status
E. National origin
Q:
Kingsly Inc., a clothing retail line in London, recently expanded its business in Scotland. The management knows that a majority of people prefer organic clothing with a preference for cotton and silk. Keeping in mind their preferences, they launched their store with clothes made from hemp and bamboo. This strategy worked very well for their company and received a good response from buyers. Which of the following did Kingsly Inc. most likely do?
A. Stereotyped groups which helped them understand the culture better
B. Adapted their company products to the needs of the local market
C. Understood that each member in the country has the same preferences
D. Avoided enquiring about preferences because it would seem curious
E. Understood that the tastes and preferences were inferior to other countries
Q:
What is the first step that helps in understanding another culture?
A. Being unaware of practices in other cultures because it makes one biased toward them
B. Realizing that people from another culture may do things differently and it does not make them inferior
C. Avoid asking questions about behavior patterns because it may seem overly curious
D. Understanding that people within a culture are predictable and have identical patterns of behavior
E. Stereotyping groups of people which help understand them and their characteristics better
Q:
While communicating with an international audience, it is important to remember that people have their own personal characteristics.
Q:
While writing to international audiences, one should always use first names to appear friendly and cordial.
Q:
Learning the language of the country where one plans to work helps in giving a glimpse into the culture.
Q:
Polychronic cultures focus on clock time rather than relationships.
Q:
Personal space is the distance people want between themselves and other people in ordinary, non-intimate interchanges.
Q:
A reason why gestures should be used when language fails to convey a message is that they have the same connotation in all countries.
Q:
The way people interpret a smile may depend on the purpose smiles serve in a particular culture.
Q:
Making eye contact is a universal nonverbal communication used across all cultures to convey a sign of paying attention.
Q:
People use body language to signal traits such as interest, respect, and agreement.
Q:
In contrast to verbal languages and cultures which differ from country to country, body language is universal in all countries.
Q:
Nonverbal communication comprises of word selection and phrasing of sentences.
Q:
A reason why communication is more important in today's world is because cultural practices can change rapidly.
Q:
Geert Hofstede's power distance dimension states that a country with a high power-distance index indicates more equality at all social levels than a country with a low power-distance index.
Q:
A country with a high-context culture gives more importance to relationships than low-context cultures.
Q:
German cultures may be considered low-context cultures because context is less important and everything is explicitly spelled out.
Q:
According to anthropologist Edward Hall, everything is explicitly conveyed in high-context cultures.
Q:
Anthropologist Edward Hall states that culture has five main dimensions i.e., power/inequality, individualism/collectivism, masculinity/femininity, uncertainty avoidance, and long-term/short-term orientation.
Q:
Research shows that organizations with low levels of diversity have the highest profits, and the highest number of customers.
Q:
There is a trend that organizations are striving to reduce diversity in workforces to prevent low productivity and cultural biases.
Q:
A source of growing emphasis on diversity is gender and sexual orientation.
Q:
People from different cultures do things differently whereas all people within a single culture behave in similar ways.
Q:
Migrant workers benefit the economies of host countries instead of home countries.
Q:
While recruiting young employees, second-language proficiency and multicultural awareness is an unimportant quality because mid-level positions do not require inter-cultural interaction.
Q:
Deep bicultural fluency and experience in several countries are key qualities that headhunters look for while recruiting.
Q:
Managers often need expatriate experience for top-level jobs.
Q:
One of the key ways that people in a certain country can relate better with other cultures is to communicate with them about how they can change and adopt their ways of working.
Q:
Business strategies that are highly successful in the United States may be ineffective in other cultures and countries.
Q:
Stereotypes are generalizations about groups of people that are extremely useful in predicting how an individual in a different culture will think, act, and feel.
Q:
The first step in understanding another culture is to be willing to ask questions about preferences and behaviors.
Q:
A successful intercultural communicator is sensitive to verbal and nonverbal behavior.
Q:
Palmer Industries has developed alliances with companies in Japan. The company anticipates that there will be extensive written communication between their alliances in the next couple of months, particularly via e-mail. In addition, face-to-face meetings will be conducted via videoconferencing. Abigail Corinno, the Vice President for Palmer Industries, feels it would be a good idea to implement a communication program to make employees aware of cultural differences. She asks the communications manager to compile a list of topics that should be included in the program. What should this list mainly comprise of?
Q:
What are some key points one needs to know while writing to international audiences?
Q:
What are the roles of a translator in a business communication? What key points should one communicate to them?
Q:
Explain reasons to learn the language of a country where one plans to work?
Q:
Explain the difference between anthropologist Edward Hall's two kinds of cultures.
Q:
What is the importance of usability in testing a design according to usability expert, Jakob Nielsen? Explain.
Q:
David Riley is planning to design a web page for his company. He has numerous pictures that he can use and has written a draft of what he wants to place on this marketing page. He would like to follow standard conventions to design an attractive, user-friendly website. Describe some of the guidelines that Riley should consider when creating his page.
Q:
What are some ways to make a home page easy to use so that visitors stay long enough on the page?
Q:
What are some key design principles that one should keep in mind while creating a brochure?
Q:
What is the importance of different quadrants in a document? Explain.
Q:
How is full justification different from ragged right margins? When should full justification be used?
Q:
Kylie Reeves in her report on "Strategies to Prevent Deforestation" used a fourteen-point type font and separated her different strategies with the use of three popular fonts, Times New Roman, Arial, and Verdana. She also used headings to integrate related topics such as role of media and government bodies. However, her project manager found a design error in the report. What is most likely the error in Reeves' report? Explain.
Q:
How can headings be used effectively?