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Business Communication
Q:
How can you minimize the chance of sending instant messages to the wrong people?
A) Carry on one conversation at a time
B) Follow all security guidelines
C) Don't clutter the channel with personal messages
D) Don't send lengthy or complex messages
E) Make yourself unavailable during work hours
Q:
How can scheduling a messaging exchange make the exchange more efficient and effective?
A) Lengthy and complex information can be included and discussed without interruption
B) There will be less need to focus on the planning and completing aspects of the three-step writing process
C) Planning time is reduced because writing style and tone will be less critical
D) The recipient can carry on multiple conversations at the same time and increase their efficiency level
E) The recipient can treat the message like a scheduled meeting and be available without interruption
Q:
What's the best way to view the completion step when using instant messaging?
A) It should be as thorough as with every other medium
B) IM systems are fully automated, so no completion work is needed
C) Simply hit "enter" or "send" as soon as you finish typing each line
D) The completing step isn't as rigorous as with longer messages, but you should quickly scan each message before you send it and revise or correct it if needed
E) Messages drafts should be set aside for a while before they are revised
Q:
Which of the following is one difference between instant messaging for personal use and business use?
A) Instant messaging for business should include acronyms that are common business terms
B) Instant messaging for business is public
C) Instant messaging for business is more formal
D) Instant messaging for business is quick and informal
E) Instant messaging for business uses more slang
Q:
Which of the following can be done when using messaging systems in order to minimize the number of messages required?
A) Create an outline for each message
B) Write coherent and complete responses
C) Respond as quickly as possible
D) Increase the use of acronyms
E) Replace a casual, personal writing style with one that is more formal
Q:
How should the planning aspect of the three-step writing process be incorporated into instant messaging?
A) The overall goal of the exchange or conversation should be planned, rather than each individual message
B) Because messaging is considered a rich medium, planning is not necessary
C) Acronyms should be incorporated wherever possible in the planning process in order to shorten the message
D) Planning becomes more critical because messaging is less confidential than other communication methods
E) Planning should include an outline of every statement that needs to be incorporated
Q:
Which of the following is a drawback of messaging?
A) Speed
B) Conversational tone
C) Number of messages
D) Response time
E) Its leanness as a medium
Q:
When is messaging the best choice for a sender?
A) When the message will need a thoughtful reply
B) When attempting to avoid overload problems
C) When security and privacy is important
D) When the information should be seen and acted on immediately
E) When nonverbal signals would enhance the message
Q:
Which of the following is an advantage of messaging over email?
A) Messaging functions on an open system
B) Anyone can participate in messaging
C) Messaging is better for conversational exchanges
D) There are no centralized control mechanisms for security threats on messaging systems
E) Alerts can be set up to let the receiver know about incoming messages
Q:
Why are enterprise messaging systems being used by more businesses?
A) The response times are reduced to allow more thoughtful responses
B) They are better at enabling and capturing communication flows needed for team work
C) They avoid mimicking conversations
D) Anyone can access the system and participate in the conversations
E) There are no centralized control mechanisms on the Internet
Q:
Texting, online chat systems, and instant messaging are examples of which category of communication tools?
A) Messaging
B) Telepathic
C) Web content
D) Information architecture
E) Three-dimensional
Q:
Which of these communication tools is best for conversational exchanges?
A) Email
B) Memos
C) Letters
D) Wikis
E) Messaging
Q:
Discuss ways in which writing email is different for business and personal use.
Q:
Discuss the advantages of using email as a primary medium of communication.
Q:
Why is email losing its appeal as a primary medium for many companies?
Q:
Discuss the factors that should be considered when choosing the best way to distribute a message.
Q:
Describe four important issues to consider when distributing business messages.
Q:
Discuss the importance of privacy and security when considering electronic distribution methods.
Q:
You should always mark a message as urgent to ensure a quick response.
Q:
When you're choosing the best way to distribute a business message, be sure to weigh the convenience offered by electronic communication against
A) barriers of time and geography.
B) security and privacy concerns.
C) nonverbal cues and implications.
D) none of the above.
Q:
When you're determining the best way to distribute a business message, consider
A) cost of distributing the message.
B) convenience for you and your audience.
C) security and privacy concerns.
D) all of the above.
Q:
When is your message ready to be distributed?
A) As soon as it is written
B) After one round of proofreading
C) After the production process is complete
D) When the distribution method is chosen
E) After it has been redesigned for mobile devices
Q:
Which of the following is an advantage of sending a file in a PDF format?
A) It is less expensive than all other digital methods
B) PDF files are more immune to viruses than some other options
C) A PDF guarantees message privacy
D) It is less secure and therefore easier for recipients to open
E) PDFs are the only way to send graphics over digital networks
Q:
When attaching a digital document to an email message, which of these is often the best file format to use if recipients are worried about viruses?
A) PDF
B) XML
C) MS Word
D) PDQ
E) DVD
Q:
Which of the following is a concern about delivery methods when a communication contains sensitive information?
A) Time
B) File compression method
C) Convenience
D) Cost
E) Security
Q:
Should you mark every print or digital message you send as "urgent" to make sure people pay attention?
A) No, because most networking systems ignore the urgent tag these days
B) Yes, because people are so overloaded anymore they review only the most-urgent messages
C) Yes, because most corporate email systems are configured to treat non-urgent messages as spam
D) No, because you'll annoy readers and damage your reputation
E) Yes, because to get anywhere in business you need to be seen as "high energy"
Q:
Which of these audience needs should you consider when distributing a large digital file?
A) Hardware costs
B) Technology predictions
C) Audience convenience
D) The nonverbal message
E) Availability of graphical elements
Q:
Why is it important to consider the nonverbal message your choice of distribution method sends?
A) Today's readers demand little or no nonverbal content
B) Making appropriate distribution choices tells recipients you have good business sense
C) Junior staff have limited flexibility in such matters, so you shouldn't overstep your boundaries
D) Distribution expectations vary widely from one culture to the next
E) With mobile devices, distribution is no longer an issue
Q:
Which of the following factor(s) should you consider when distributing lengthy reports or multimedia productions?
A) Cost
B) Digital elements
C) Page numbers
D) Column sizing and spacing
E) Using a letter or memo to introduce the report
Q:
Identify four perceptual tricks that will help a writer in the proofreading process.
Q:
Identify eight techniques for effective proofreading.
Q:
What types of problems should be looked for during the proofreading process?
Q:
Explain the importance and process of proofreading.
Q:
You can proofread by casually scanning up and down the screen.
Q:
The amount of time needed for proofreading depends on the complexity of the writing.
Q:
According to your textbook, proofreading is
A) unnecessary for digital communication.
B) the quality inspection stage for a document.
C) a casual scan up and down the page or screen.
D) something you do immediately after finishing a document.
Q:
In order to do an effective job at proofreading a document,
A) scan each page as quickly as you can.
B) go through the document several times.
C) avoid using a systematic approach.
D) stop the process after you've run the spell-checker.
Q:
According to professional proofreaders, ________ will help to ensure high-quality results.
A) multitasking to get more done
B) concentrating on what you're doing
C) reviewing complex digital documents on-screen
D) reading large amounts of material in one sitting
Q:
Which of the following should you look for when reviewing design, format, and programming issues?
A) Data errors in tables
B) Online image use
C) References
E) Missing files
Answer: E
Q:
Which of the following should you look for when reviewing design, format, and programming issues?
A) Missing reference items
B) Missing elements
C) Writing errors
D) Lack of adherence to company design standards
E) Incorrect numbers
Q:
Which of the following should you look for when reviewing design, format, and programming issues?
A) Punctuation errors
B) Grammar errors
C) Incorrect or missing page numbers
D) Unattributed exhibits
E) Missing source notes
Q:
Which of the following should you look for when proofreading for missing elements?
A) Punctuation
B) Missing exhibits such as tables and graphs
C) Inconsistent fonts
D) Misspelled words
E) Incorrect margins
Q:
Which of the following should you look for when proofreading for missing elements?
A) Missing source notes
B) Incorrect margins
C) Problems with column sizing and spacing
D) Font selection
E) Inactive links
Q:
Which of the following should you look for when proofreading a document for writing errors?
A) Style decisions
B) Page numbering errors
C) Line and page breaks
D) Adherence to company standards
E) Typographical mistakes
Q:
Which of the following should you look for when proofreading a document for writing errors?
A) Poor research
B) Missing exhibits
C) Technical problems, such as missing fonts
D) Punctuation mistakes
E) Page numbering errors
Q:
Which of the following is an effective strategy for proofreading?
A) Read the document several times in one session
B) Use distractions as a way to refocus
C) Give yourself some time after finishing the first draft
D) Proofread immediately after finishing the document
E) Read the document from start to finish twice
Q:
Which of these high-priority items should be double-checked carefully?
A) Jargon
B) Names
C) Indentations
D) Headings
E) Subheadings
Q:
Which of the following perceptual tricks can be used to make sure you are not missing an obvious error?
A) Use a sheet of paper to block out everything except one line of text at a time
B) Make several passes of the document one paragraph at a time
C) Read the document silently
D) Try to guess what should come next in the logical flow of the document
E) Double check all numbers and other important data
Q:
Which of the following perceptual tricks can be used when proofreading to make sure you are not missing an obvious error?
A) Make multiple passes
B) Take your time
C) Stay focused
D) Avoid reading a large document in one sitting
E) Read the document out loud
Q:
Which of the following is an advantage of making multiple passes in the proofreading process?
A) You will not need to use perceptual tricks
B) You will need to be less vigilant
C) You can review digital documents without printing
D) You can focus on a different aspect of document quality each time
E) You can read large amounts of information at once
Q:
Which of these is the best way to proofread?
A) Read the document from beginning to end, as a reader would
B) Do a fast, casual scan of a document so you don't get distracted by details
C) Approach it methodically, looking for specific problems
D) Use your app's grammar and spell check
E) Verify all web links
Q:
What are the two categories of problems to look for during the proofreading stage?
A) Errors in audience analysis and undetected mistakes from the writing, design, and layout stages
B) Undetected mistakes from the writing, design, and layout stages and confusion over project goals
C) Undetected mistakes from the writing, design, and layout stages and mistakes that crept in during production
D) Mistakes that crept in during production and poor choices regarding distribution
E) Network and app incompatibility
Q:
Discuss the elements of effective document design.
Q:
How should the format of a message change for viewing on a mobile device?
Q:
How do design conventions change between formatting letters, and formatting memos?
Q:
Identify and discuss four techniques you can to make the content of a message "mobile friendly."
Q:
Why is it important to select the right typeface for a business message?
Q:
To draw attention to important points or terms italic type is more effective than boldface.
Q:
The first design element to appear in a letter, after the letterhead, is the name of the person the message is being sent to.
Q:
Think in "small chunks" of information when writing for someone who'll read your message on a smartphone.
Q:
When designing a communication for a mobile device, white space should be increased.
Q:
Most business letters are printed on letterhead stationery.
Q:
________ such as Times New Roman and Garamond have small crosslines at the ends of each letter stroke.
A) Specialty typefaces
B) Serif typefaces
C) Rococo typefaces
D) Sans serif typefaces
Q:
The term ________ refers to the physical design of letters, numbers, and other text characters.
A) type style
B) typography
C) typeface
D) serigraphy
Q:
Any space in a message that doesn't contain text or artwork, both in print or online, is considered to be
A) ambiguous.
B) unnecessary.
C) neutral noise.
D) white space.
Q:
Which one of the following is usually included in a typical memo format?
A) The writer's signature
B) A salutation
C) A subject line
D) A complimentary close
Q:
For most printed business messages, use a type size of ________ for regular text and ________ for headings and subheadings.
A) 8 to 10 points; 12 to 14 points
B) 10 to 12 points; 12 to 18 points
C) 12 to 14 points; 14 to 20 points
D) 16 to 20 points; 20 to 28 points
Q:
Centered type is commonly used for
A) making the document easier to read.
B) text paragraphs.
C) headings and subheadings.
D) all of the above.
Q:
According to your textbook, lines of text that are justified are
A) set flush or aligned vertically on both the right and left.
B) presented in bold and italics.
C) set flush left and ragged on the right.
D) set flush right and ragged on the left.
Q:
Using white space in a document
A) is considered "cheating."
B) is only an option when you can't use color.
C) makes your document look unappealing.
D) provides visual contrast.
Q:
For effective document design in business communication, you should
A) fit as much material as possible on each page.
B) mix different typefaces and decorative touches throughout the document.
C) let "simpler" and "fewer" be your guiding concepts.
D) use a one-size-fits-all approach to balance design elements.
Q:
The term type style refers to
A) the space around text and between text columns.
B) any modification that lends contrast or emphasis to type.
C) a combination of text, graphics, photographs, audio, video, and interactivity.
D) the letters, numbers, and other text characters in a message.
Q:
The ________ of a message involves the total effect of elements such as page or screen design, typography, and graphics.
A) resonance
B) semantic structure
C) production quality
D) information value
Q:
Which of the following design elements would be the easiest to measure objectively?
A) Paying attention to the details of design
B) Balancing the various elements on a page
C) Exercising restraint when applying design elements
D) Using margins, typeface, type size, and spacing consistently
Q:
Businesspeople who compose messages for mobile devices should
A) keep formats simple.
B) write complex paragraphs.
C) fill in all on-screen white space.
D) assume device compatibility.
Q:
All of the following EXCEPT ________ will make your messages mobile friendly.
A) thinking in small chunks
B) avoiding the use of white space
C) using simple formats
D) considering horizontal and vertical layouts
Q:
Specialty typefaces such as Bauhaus, Stencil, or Calligraphic are
A) the default typeface for routine business messages.
B) easy to read in long blocks of text.
C) rarely used in business communication.
D) preferred for highly formal business messages.
Q:
What is the "quality inspection" stage of the revision process called?
A) Design
B) Proofreading
C) Mechanics
D) Haptics
E) Consistency
Q:
What are the decorative type elements such as boldface, italics, and color referred to as?
A) Type style
B) Typeface
C) Justification
D) White space
E) Balance
Q:
Which of these is a good combination of type sizes for a typical printed business document?
A) 8 points for regular text; 32 points for headings
B) 6 points for regular text; 32 points for headings
C) 18 points for regular text; 12 points for headings
D) 72 points per inch for regular text; 36 points per inch for headings
E) 10 points for regular text; 18 points for headings