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Business Communication
Q:
Which of the following approaches involves asking questions such as who, what, where, why, and how to distill major ideas from unorganized information?
A) The question-and-answer chain
B) The journalistic approach
C) The Storyteller's Tour
D) Mindmapping
E) Brainstorming
Q:
How can you help a large audience with diverse interests be more understanding and accepting of your message?
A) Use multiple channels and mediums
B) Focus on one key point only
C) Keep the quality of information consistent
D) Use knowledge management systems to poll the audience on their concerns
E) Help the audience understand points of interest
Q:
When gathering information, why is it important to focus on information that concerns your audience the most?
A) The information will be more ethical
B) The information will answer all questions in the journalistic approach
C) You will cover all your legal bases
D) You increase your chances of accomplishing your goals
E) The message will be shorter and easier to write
Q:
Which of the following could make a message unethical?
A) Not including all available information
B) Including all information that is legally required
C) Not including all important information
D) Including enough details for a general understanding
E) Identifying your sources
Q:
How can you be sure the information you are using is accurate and of good quality?
A) Verify that the information was gathered using the journalistic approach
B) Verify that the information is current and reliable
C) Only use information generated by a knowledge management system
D) Use information that is most interesting to the primary audience members
E) Use free writing to cover all key ideas
Q:
In addition to the quantity of the information provided, how else can you be sure the information is meaningful to the audience?
A) Use quality, accurate information
B) Use free writing
C) Listen to their inner critic
D) Find a focus
E) Write only to primary audience members
Q:
What is a good way to make sure you satisfy the informational needs of the audience?
A) Use free writing
B) Listen to your "inner critic"
C) Use discovery techniques
D) Only include quality information
E) Use a journalistic approach
Q:
Which of the following is an advantage of free writing?
A) It helps you determine which information is ethical
B) It limits how much information you need to find
C) It helps you uncover the information needed by audience members
D) It helps you find your focus
E) It allows for more concise and accurate information
Q:
When receiving a request for information, why is it helpful to ask the requestor questions about how the information will be used?
A) To gather additional information
B) To help find focus
C) To better uncover audience needs
D) To ensure information is accurate
E) To ensure information is ethical
Q:
At which point in the planning process should you determine the precise information required for an audience?
A) When gathering information
B) When uncovering audience needs
C) When finding your focus
D) When ensuring accurate information
E) When ensuring all information is ethical
Q:
What should be done if you are unsure of the types of information the audience will need from you?
A) Ask them
B) Follow their blogs
C) Access the knowledge management system
D) Cover all key points in detail
E) Gather more information than needed
Q:
What is a knowledge management system?
A) A centralized database that collects insights of customers and suppliers
B) A communication technology that allows access to blogs
C) The right combination of digital and written communication styles
D) Input technology for those who text often
E) A centralized database that collects insights of employees
Q:
Why is it important to talk to supervisors, colleagues, or customers when finding and evaluating information for an audience you are unfamiliar with?
A) To be sure to acknowledge how people feel
B) To gauge interest by the online community
C) To ensure company documents are up-to-date
D) To better identify the needs of the target audience
E) To get input from the audience
Q:
A good way to test the thoroughness of your message is to use the ________ to ask whether the message answers who, what, when, where, why, and how.
A) contrarian approach
B) journalistic approach
C) rhetorical approach
D) storytelling approach
Q:
What technique is being used when you consider the feelings and thoughts of the audience and the information needed?
A) Listening to the community
B) Reading reports and documents
C) Considering the audience's perspective
D) Asking the audience for input
E) Talking with supervisors and colleagues
Q:
When should you begin to gather information for your message?
A) When the first draft reveals weaknesses in your message
B) After you have a clear understanding of the audience
C) As soon as you determine the message is needed
D) When it is determined the purpose is realistic
E) During the writing phase of the three-step writing process
Q:
Informal techniques for gathering insights and focusing your research efforts do NOT include
A) listening to the community.
B) asking the audience for input.
C) distributing questionnaires and surveys.
D) reviewing reports and other company documents.
Q:
A knowledge-management system
A) helps companies limit the amount of information employees store on the network.
B) enables organizations to test employees periodically to ensure they are doing adequate research.
C) is a centralized database of experiences and insights of employees throughout an organization.
D) is a tool for creating a bibliography when writing long reports.
Q:
Discuss the steps in developing an audience profile.
Q:
How can a writer test the purpose of a message?
Q:
Discuss the relationship between general and specific purposes and the goals of each.
Q:
What steps can you take to improve your intercultural conversation skills, both as a speaker and as a listener?
Q:
When doing business in other cultures, what are some strategies you can use to promote effective intercultural communication?
Q:
What can you do to help others adapt to your language and culture?
Q:
A new employee who speaks English as a second language has just joined the design team you lead. You notice that she often looks confused during conversations. Describe at least three useful strategies for this situation.
Q:
What are the key ways to improve your intercultural skills?
Q:
Briefly describe at least three strategies for writing effective multicultural messages.
Q:
Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.
Q:
It is appropriate to ask a speaker to repeat a comment if you do not understand it.
Q:
Local expressions and slang will clarify a message for the person you are communicating with.
Q:
The term ________ refers to dedicated software and online services that offer various forms of automated translation.
A) machine interpolation
B) digital interpretation
C) online transcription devices
D) computerized translation tools
Q:
As used in everyday language, ________ mean more than the sum of their literal parts, so they cannot be taken literally.
A) noun clauses
B) prepositional phrases
C) idiomatic phrases
D) adverbial clauses
Q:
With the exception of ________, the following statements about intercultural communication are TRUE.
A) Learning some common phrases in the language of your business partners will demonstrate your commitment to the business relationship.
B) Being able to communicate in more than one language can make you a more competitive job candidate in a wider variety of career opportunities.
C) Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.
D) You can assume people who speak the same language (but come from different countries) will speak that language in the same way.
Q:
During conversations with non-native English speakers, you should
A) immediately rephrase statements they don't seem to understand.
B) avoid paying too much attention to nonverbal feedback.
C) avoid including any words or phrases from their native language.
D) do none of the above.
Q:
When writing to businesspeople in other countries, you should
A) use an informal, friendly tone.
B) keep your sentences and paragraphs long.
C) be vague and general in your wording.
D) make generous use of transitional words and phrases.
Q:
What is transcreation?
A) Encoding a message into another language, then retranslating it back to the native language
B) Using tools such as Google Translate to automate translation
C) Using an interpreter for spoken and written communication
D) The ability to properly translate slang and local idioms
E) Recreating material for a new culture instead of simply translating it
Q:
Which of the following can be used to clarify meaning in both spoken and written communications?
A) Interpreters
B) Transcreation
C) Back-translation
D) Translators
E) Simplicity
Q:
When conversing with someone from another culture, how should you end the conversation?
A) By stressing and over enunciating key ideas from the conversation
B) Bow
C) By double-checking to make sure you and the other person agree on what was decided
D) Immediately rephrase what has been agreed on
E) Interrupt and correct the listener if they misspeak
Q:
Which of these steps can help you improve your effectiveness in intercultural conversations?
A) Rephrase your ideas often
B) Use overly simplified sentences
C) Ignore nonverbal feedback that is culturally different
D) Speak slowly and clearly
E) Assume the listener will ask questions if they are unsure about something
Q:
When working with those from another culture, what can be done to improve your listening and comprehension skills?
A) Use local idioms and jargon whenever possible
B) Increase your use of nonverbal feedback
C) Be tolerant of vocabulary choices
D) Assume the speaker has adjusted the content of the message for you
E) Look for changes in tone, speed, and volume, indicating something is important
Q:
When writing in English for non-native English speakers, how will transitional words and phrases help the reader's understanding of the message?
A) By allowing them to understand smaller chunks of information at a time
B) By allowing them to follow your train of thought
C) Numbers and dates will be clearer and less likely to be misinterpreted
D) By allowing readers to better understand slang terms and local idioms
E) By helping readers separate humor and references to popular cultures
Q:
When writing in English for non-native English speakers, what is one way you can help to clarify your message?
A) Choose words carefully
B) Add extensive detail
C) Use longer paragraphs
D) Eliminate transitions
E) Spell out numbers and dates
Q:
Why is it important to learn a few key phrases in the language of a colleague in another country?
A) To help determine the nature of ethics and values
B) To better learn about the economic and business institutions
C) To indicate you are committed to the business relationship
D) To increase your understanding of religious beliefs
E) To better assess political patterns
Q:
Understanding how people view scheduled appointments is an aspect of which area of doing business in other cultures?
A) Understanding social customers
B) Economic and business institutions
C) Religious and social beliefs
D) Political patters
E) The nature of ethics, values, and laws
Q:
Because religious beliefs are important to many, what should someone communicating with business partners in other countries know about religion in that country?
A) Which places, objects, actions, and events are sacred
B) How do people react to strangers
C) Is politeness valued more than factual honesty
D) Where is the seat of honor at a table
E) What the generally accepted working hours are
Q:
When seeking to understand political patterns in another country, which of the following should be considered?
A) Tolerance for religious minorities
B) The expectation of money or gifts
C) Honesty being more important than politeness
D) Specific colors that are not appropriate
E) How appropriate it is to talk about politics in a business situation
Q:
What should be considered when seeking to understand the nature of ethics, values, and laws of those of other cultures?
A) Primary resources and principal products
B) How people view scheduled appointments
C) Generally accepted working hours
D) The idea that politeness is more important than factual honesty
E) Phrases, facial expressions, or hand gestures that might be considered rude
Q:
Which of the following is one thing organizations do to relieve the burden on employees of having to learn multiple cultures in depth?
A) Expect each employee to learn a new language
B) Provide a general overview of cultures around the world
C) Appoint regional specialists
D) Incorporate translation software to communication systems
E) Teach employees standards of American culture
Q:
Which of the following is one skill required of a communicator when adapting communication efforts to other cultures?
A) Better communications technology
B) Change of personal habits
C) Learning about several cultures at the same time
D) The ability to compare and contrast all cultures
E) Being comfortable in a variety of cultures
Q:
Which of the following is one trait required of a communicator when adapting communication efforts to other cultures?
A) Motivation
B) Better communications technology
C) Learning about several cultures at the same time
D) The ability to compare and contrast all cultures
E) Being comfortable in a variety of cultures
Q:
When working with businesspeople from the United States, what should be remembered about individualism, equality, and personal space at work?
Q:
What should be done if you find yourself in an awkward or embarrassing moment when you are working with people from other cultures?
Q:
Identify guidelines for adapting your approach to successful communication in other cultures.
Q:
Businesses in the United States value punctuality and the efficient use of time.
Q:
Businesses in the United States always value teamwork over individualism.
Q:
Following the "Golden Rule" is not an effective strategy for adapting to other cultures.
Q:
Business communicators can improve their cultural competency by
A) becoming aware of their own biases.
B) exercising tolerance, flexibility, and respect.
C) practicing patience and maintaining a sense of humor.
D) all of the above.
Q:
When adapting to other cultures, the "Golden Rule" is
A) a helpful principle to follow.
B) less effective than treating others the way they want to be treated.
C) helpful, but only in Asian countries.
D) none of the above.
Q:
What do many U.S. companies expect from employees, even those who work in teams and collaborative settings?
A) Group harmony
B) Equality
C) Consistent communication style
D) Group success
E) Individualism
Q:
Which of the following is one way to improve your cultural competency?
A) Strive for equality and avoid individualism
B) Apply the "Golden Rule" consistently
C) Incorporate respect and rigid structure in communication formats
D) Practice patience and maintain a sense of humor
E) Incorporate bias whenever possible
Q:
Which of the following is one way to improve your cultural competency?
A) Use good quality translation software whenever possible
B) Use a direct and focused communication style
C) Exercise tolerance, flexibility, and respect
D) Always begin with personal stories and questions
E) Follow the tenets of the official religion of the United States
Q:
Which of the following is one way to improve your cultural competency?
A) Strive for equality and avoid individualism
B) Be careful about applying the "Golden Rule"
C) Treat privacy and personal space with care
D) Follow the tenets of the official religion of the United States
E) Learn as much about the written language of other cultures as possible
Q:
Which of the following is one way to improve your cultural competency?
A) Become aware of your own biases
B) Be consistent about applying the "Golden Rule"
C) Incorporate the use of industry jargon
D) Use humor often to put others at ease
E) Strive for equality and avoid individualism
Q:
Which of the following is essential when communicating with those from other cultures?
A) Use general terms and phrases
B) Write based on your cultural biases
C) Use communication translation technologies
D) Adapting the message to other cultures
E) Be consistent and exact in your efforts
Q:
Which of these tends to be the focus of most communication in the United States?
A) Group harmony
B) Relationships
C) Content
D) Flexibility
E) Manners
Q:
In terms of time and schedules, what do most U.S. businesses value?
A) Flexibility
B) Punctuality
C) Mobility
D) Agenda setting
E) Directness
Q:
What is the held idea that every person should have the opportunity to pursue their goals in an organization?
A) Individualism
B) Success
C) Privacy
D) Cultural competency
E) Equality
Q:
In the United States, which of these behaviors is often encouraged and rewarded in employees?
A) Equality
B) Privacy
C) Indirect communication
D) Religious beliefs
E) Individualism
Q:
How can communicators work to improve their cultural competency?
A) Teach those from other cultures about personal biases
B) Treat everyone the way you would want to be treated
C) Don't be afraid to use humor with those from other cultures
D) Exercise tolerance, flexibility, and respect
E) Promote individualism
Q:
Which of the following defines your understanding of your own culture and the way it shapes your communication efforts?
A) Bias
B) The "Golden Rule"
C) Respect
D) Individualism
E) Communication style
Q:
Identify and discuss the seven areas of social behavior that vary among cultures.
Q:
When working with people from other cultures, what steps can be taken to make sure messages remain ethical?
Q:
Discuss the difference in high-context and low-context cultures.
Q:
List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures. Provide at least one example of how these differences might cause misunderstandings in communication.
Q:
While working in a country with a high-context culture, you schedule a meeting with a vendor who lives there. When he shows up 20 minutes after the meeting was supposed to begin, should you take it as a sign of incompetence or disrespect? Explain.
Q:
Since cultures do not always share the same perspectives on ethical issues, how can you keep messages ethical during intercultural communication?
Q:
Today's workplace includes the members of four generations: the Radio Generation, Baby Boomers, Generation X, and Generation Y. What challenges does the composition of the contemporary workforce pose for on-the-job communication?
Q:
List at least three areas of nonverbal communication that can differ widely among cultures.
Q:
Describe at least three common business activities affected by contextual differences across cultures.
Q:
Explain the difference between a high-context culture and a low-context culture, and provide at least one example of each difference.