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Business Communication
Q:
Each generation in the workplace has been shaped by different world events that have influenced communication, values, and expectations at the workplace.
Q:
Ethical standards differ from culture to culture.
Q:
When traveling to another country to conduct business, you should assume that frequent eye contact is regarded as a sign of honesty and openness in any culture.
Q:
As a rule, your colleagues and customers around the world will use the same communication tools that you use.
Q:
Born after 1996, Generation Z is the first full generation to be born after the World Wide Web was invented.
Q:
Differences in ________, such as hand gestures and eye contact, are a major source of misunderstanding during intercultural communications.
A) contextual cues
B) nonverbal signals
C) situational enhancements
D) proverbial exchanges
Q:
A company that emphasizes ________ will encourage short-term sacrifices for the promise of better outcomes in the long term.
A) a deterministic outlook
B) a live-for-the-moment mentality
C) an orientation toward the future
D) a laissez-faire approach to planning
Q:
In a given culture, prevailing customs and attitudes that pertain to roles and status will influence the
A) attitudes about instant gratification and long-term investing.
B) expectations for who communicates with whom, what they communicate, and in what way.
C) level of tolerance for people from other cultures or with divergent points of view.
D) flexibility with which employers and workers plan each business day.
Q:
The ratio of men and women in entry-level professional positions is ________; however, moving up the corporate ladder, the percentage of management roles held by men ________.
A) grossly unequal; remains flat
B) roughly equal; increases steadily
C) essentially the same; decreases steadily
D) skewed toward women; increases dramatically
Q:
Which of the following can be used to help those with disabilities perform activities that previously were difficult or impossible?
A) Cultural adaptation
B) Increased degrees of freedom
C) Smartphones
D) Future orientation technologies
E) Assistive technologies
Q:
How do gender differences influence workplace communications?
A) Men emphasize relationship maintenance more often than women
B) Women emphasize content and outcomes more often than men
C) More senior executives are willing to mentor female employees to improve their likelihood of success
D) Outdated concepts of gender and sexual identity create confusion and controversy
E) Companies are taking more steps to enforce non-discrimination policies
Q:
Multiple generations within an organization are an element of what concept?
A) Social trends
B) Workplace preferences
C) Diversity
D) Nurturing
E) Practical intelligence
Q:
How can you prepare to interact with people from another culture?
A) Stay away from their personal space
B) Study the culture in advance
C) Increase the use of communication technologies
D) Expect them to make an effort to conform to social norms
E) Understand their role in society
Q:
For a nonverbal signal to be understood by the receiver, what must happened?
A) The sender and the receiver must assign the same meaning to the nonverbal signals
B) There must be consistent prevailing norms
C) There must be similar communication technologies in use
D) Both parties must be future oriented
E) Both parties must be from low-context cultures
Q:
When a culture is open and accepting of people from other cultures, what social norm is being practiced?
A) Attitude toward success
B) Roles and status
C) Use of manners
D) Future orientation
E) Openness and inclusiveness
Q:
Which of the following represents the idea of considering a long-term outlook for an organization?
A) Attitude toward success
B) Role and status
C) Concept of time
D) Inclusiveness
E) Future orientation
Q:
How do people in low-context cultures view time?
A) As flexible and fluid
B) As an indication of future orientation
C) As a means of inclusiveness
D) As a limited resource and a way to plan business activities effectively
E) As an indication of success
Q:
All of the following EXCEPT ________ can promote ethical choices across cultures.
A) sending honest messages
B) respecting cultural differences
C) capturing the moral high ground
D) sending and receiving messages without judgment
Q:
What societal norm in the United States indicates that material goods are a sign of superiority?
A) Roles and status
B) Use of manners
C) Attitudes toward work and success
D) Concepts of time
E) Openness and inclusiveness
Q:
Members of the ________ were born between 1946 - 1964.
A) Radio Generation
B) Lost Generation
C) Baby Boom Generation
D) Millennial Generation
Q:
Which of the following will be improved with increased flexibility and actively seeking mutual ground when communicating with those of other cultures?
A) The honesty of the message
B) The clarity of information
C) The amount of judgment when interpreting messages
D) The attitudes towards work and success
E) Manners
Q:
The social media and technological skills of ________ are helping to change business communication practices.
A) Generation X
B) Generation Q
C) Generation Y
D) Generation Z
Q:
In addition to legal systems that vary by culture, which other standard differs by culture, making international business more complicated?
A) Ethical
B) Judgmental
C) Flexibility
D) Technological
E) Ability
Q:
When applying ethical standards to communication between cultures, what can be done to allow for the clearest exchange of information possible?
A) Work in terms of one culture or the other
B) Understand that values vary from culture to culture
C) Send messages that are honest
D) Understand the needs of the receiver
E) Be flexible and actively seek mutual ground
Q:
What is the primary task of communication in high-context cultures?
A) Exchanging information
B) Increased verbal communication
C) Focusing on the decision-making process
D) Building relationships
E) Logic and progress
Q:
Nonverbal communication can be a reliable guide to determining the meaning of a message
A) in all communication situations.
B) across a wide range of electronic communication media.
C) in the majority of intercultural communication situations.
D) only if the sender and receiver assign the same meaning to nonverbal signals.
Q:
What is the primary task of communication in low-context cultures?
A) Building relationships
B) Discovering the essence of a message
C) Exchanging information
D) Indirectness
E) Understanding through metaphors
Q:
Disabled employees can use ________ to pursue a greater range of career paths, thereby giving employers access to a broader base of talent.
A) flexible initiatives
B) coordinated systems
C) assistive technologies
D) revolving methodologies
Q:
In a low-context culture, how do businesspeople approach decision making and problem solving?
A) By focusing more on the results of the decision
B) By focusing more on how members of similar cultures will respond
C) By focusing more on the decision-making process
D) By focusing more on the needs of team members
E) By focusing more on facts and details
Q:
Every attempt at communication between two people from the same culture occurs within the same
A) cultural context.
B) communication portal.
C) nexus of convenience.
D) cone of reciprocity.
Q:
What type of culture relies more on verbal communication and less on circumstance and cues to convey the meaning of a message?
A) Xenophobic
B) High-context
C) Inclusive
D) Low-context
E) Pluralistic
Q:
Cultural differences appear in a number of important areas, including
A) nonverbal differences.
B) legal and ethical differences.
C) religious differences.
D) all of the above.
Q:
What type of culture relies less on verbal communication and more on the nonverbal signals to convey meaning?
A) Xenophobic
B) High-context
C) Inclusive
D) Low-context
E) Pluralistic
Q:
By emphasizing principles of ________, a designer can make a website more accessible to people whose vision is limited.
A) web accessibility
B) organic design
C) associative technology
D) emblematic availability
Q:
What is the pattern of physical cues and implicit understanding where communication takes place?
A) Cultural context
B) Orientation
C) Inclusiveness
D) Cultural competency
E) Elements of culture
Q:
Instinctively, when you develop a message, how is it encoded?
A) Based on your assumptions about the receiver's culture
B) Based on your own culture
C) Based on time and space
D) Based on technology
E) Based on levels of understanding of the subject matter
Q:
What is culture and how does our culture shape society?
Q:
How do people learn about culture, including their own?
Q:
Discuss ways to increase cultural pluralism.
Q:
What is culture? How does culture affect communication?
Q:
What is ethnocentrism, and how can it be overcome?
Q:
What is culture?
Q:
Ethnocentrism is the tendency to judge others based on your own personal standards and beliefs.
Q:
People are aware of their own cultural biases.
Q:
The concept of cultural competency applies when a person becomes such an expert in his or her culture that most communication is largely automatic.
Q:
The level of cultural diversity at a company will have little effect on business communication at that company.
Q:
What is one way of achieving cultural pluralism?
A) Don't acknowledge distinctions
B) Judge all relationships by the same standards
C) Disregard personal beliefs
D) Stereotype
E) Avoid assumptions
Q:
How can communicators show respect and communicate effectively and positively with people in other cultures?
A) By assigning a wide range of generalized attributes to members of the other culture
B) By ignoring the difference between another person's culture and their own
C) By allowing members of the other culture to understand your role within their culture
D) By adapting their communication style to that of the other culture being encountered
E) By judging members of other cultures based on standards of behaviors of their own culture
Q:
What is the practice of being accepting of multiple cultures, based on the unique aspects of those cultures?
A) Xenophobia
B) Stereotyping
C) Cultural pluralism
D) High-context
E) Ethnocentrism
Q:
What is the process of assigning a wide range of general attributes to members of a particular culture?
A) Xenophobia
B) Stereotyping
C) Pluralism
D) High-context
E) Ethnocentrism
Q:
Which of the following is defined as a fear of strangers and foreigners?
A) Xenophobia
B) Stereotyping
C) Pluralism
D) High-context
E) Ethnocentrism
Q:
What is the tendency to judge others according to our own culturally based standards?
A) Xenophobia
B) Stereotyping
C) Pluralism
D) High-context
E) Ethnocentrism
Q:
Why are most cultures considered to be complete?
A) They can be easily explained to those of another culture
B) They are observable and don't need to be written
C) They provide rules for society
D) They provide answers to large "life" questions for members
E) They may not make sense to those outside the culture, making the culture exclusive
Q:
Because culture seems to be logical and consistent when viewed from within a particular culture, it is said to be
A) learned.
B) unchangeable.
C) coherent.
D) complete.
E) dull.
Q:
________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group.
A) Xenophobia
B) Ethnocentrism
C) Stereotyping
D) Cultural pluralism
Q:
What is a shared system of symbols, beliefs, and norms for behavior?
A) Ethnocentrism
B) Culture
C) Diversity
D) Intercultural communication
E) Cultural competency
Q:
________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs.
A) Xenophobia
B) Ethnocentrism
C) Stereotyping
D) Cultural pluralism
Q:
Which of these influences your attitude toward what is important in life and helps to establish your rules of behavior?
A) Culture
B) Ethnocentrism
C) Diversity
D) Intercultural communication
E) Stereotyping
Q:
________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.
A) Attitude
B) Culture
C) Disposition
D) Preference
Q:
Which of these is an important step you can take to improve the chances of successful intercultural communication?
A) Smile and nod to indicate understanding
B) Minimize the use of gestures
C) Assume others have little understanding of your culture
D) Explain your cultural norms to the audience
E) Be aware of how societal rules influence your communication style
Q:
________ involves the practice of accepting multiple cultures on their own terms.
A) Cultural uncertainty
B) Cultural flexibility
C) Cultural competency
D) Cultural pluralism
Q:
Which of the following is a disadvantage of having cultural competency in your own culture?
A) You have stronger communication skills
B) You have a better understanding of how your society works
C) It is more difficult to learn about new cultures
D) You tend not to think about the communication rules you follow
E) It is more difficult to determine appropriate gestures and facial expressions
Q:
Which of the following is an advantage of having cultural competency in the culture you grew up in?
A) Your response to those of other cultures is generally automatic
B) You don't need to consider the norms of other cultures
C) You understand how your society works
D) You don't have to explain the rules that govern cultures
E) You have stronger intercultural communication skills
Q:
Which of the following does a communicator need to improve cultural competency?
A) Diversity, attitude, and technology
B) Attitude, knowledge, and skills
C) Technology, knowledge, and ethnocentrism
D) Knowledge, skills, and stereotyping
E) Ethnocentrism, xenophobia, and stereotyping
Q:
What is defined as an appreciation for cultural differences and the ability to adjust communication based on those differences?
A) Cultural competency
B) Diversity
C) Ethnocentrism
D) Cultural assumptions
E) Judgment
Q:
All of the following EXCEPT ________ can help you to overcome ethnocentrism and stereotyping.
A) adopting preconceptions
B) avoiding assumptions
C) accepting differences
D) avoiding judgments
Q:
The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.
A) cultural intuition
B) cultural insight
C) cultural competency
D) cultural dexterity
Q:
What is the advantage of having a good understanding of intercultural communication?
Q:
Identify and discuss the advantages of a diverse workforce.
Q:
Discuss the impact culture has on our communication style.
Q:
Briefly describe at least three advantages of a diverse workforce.
Q:
Diversity has very little effect on the communication process if it is acknowledged in the planning phase.
Q:
One of the problems with intercultural communication is that senders encode messages based on their own cultures, and receivers decode messages based on their cultures.
Q:
As the differences between cultures increase, the chances for misunderstandings when communicating decrease.
Q:
As it applies to the contemporary workplace, the idea of diversity is limited to issues of race and ethnicity.
Q:
Culture influences how messages are sent and received in the workplace.
Q:
Which of the following would traditionally be identified as a basis for being a minority in the United States?
A) Income
B) Gender
C) Education
D) Age
E) Race
Q:
Which of the following is one of the advantages of a diverse workforce?
A) Local markets are no longer confined to national borders
B) There are fewer communication breakdowns in the international business sector
C) Legal requirements for a diverse workforce are fulfilled
D) Companies can benefit from a wider range of employee talents
E) Salaries are often less and are easier to control
Q:
Which of the following is a benefit when managers recognize and bridge cultural differences in the workplace?
A) A more efficient use of time during the workday
B) Increased barriers between customers and the workforce
C) An opportunity to maximize the contributions of all employees
D) More competitive opportunity in local markets
E) Increased exports and imports
Q:
When decoding a message, on what do receivers base their assumptions about that message?
A) The sender's culture
B) The receiver's own culture
C) Time and space
D) Technology
E) The receiver's level of understanding of the subject matter