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Business Communication
Q:
Which of the following can greatly influence the meaning of words and gestures used in a communication and influences other aspects of communication?
A) The culture in which you were raised
B) Your view of human relationships
C) Ethnocentrism
D) Time and space
E) Your beliefs and values
Q:
What is the effect of increased workplace diversity on teams?
A) There is more opportunity for teleconferencing
B) Business partners are demanding more diversity in teams
C) Each team member has a unique attitude and outlook
D) There is often incompatible technology between cultures
E) There is more challenge when working together closely
Q:
Which of these communication challenges do supervisors face when dealing with a diverse workforce?
A) Equitable pay levels
B) Lack of higher education among leadership
C) Relationships with partners and the business community
D) Fostering cooperation and harmony
E) Separating culture from the job
Q:
As businesses become more global, the workforce increasingly consists of employees with ________ national, religious, and ethnic backgrounds.
A) similar
B) identical
C) diverse
D) triangulated
Q:
Which of the following is viewed as an advantage to a more diverse workforce by business leaders?
A) Increased competitive advantage
B) Lower wages
C) Better educated employees
D) Improved communication skills
E) Increased levels of ethnocentrism
Q:
In today's global business world, communication and culture
A) are not closely related and are rarely important to business communication.
B) are so closely related that separating the two is virtually impossible.
C) have become irrelevant since the advent of the Internet and the rise of social media.
D) present challenges that can be overcome simply by learning your audience's language.
Q:
Which of the following is a view that many smart business leaders have regarding diversity?
A) It is a legal requirement
B) It is an opportunity to hire more employees
C) It is a way to reach more customers
D) It is an opportunity to diversify benefits
E) Embracing it is a strategic business decision
Q:
As it pertains to communication, culture influences the
A) meanings of words.
B) importance of nonverbal signals.
C) use of time and space.
D) all of the above.
Q:
Today, many executives feel profit and market share would improve if employees improved in what skill?
A) Time management
B) Technology
C) Cultural competency
D) International communications
E) Ethnocentrism
Q:
The business advantages of today's diverse workforce include
A) a wider range of views and ideas.
B) a broader talent pool from which to recruit.
C) a better understanding of diverse, fragmented markets.
D) all of the above.
Q:
Which of the following has a significant influence on how successfully a message is sent and received among people of varying backgrounds?
A) Timing
B) Manners
C) Culture
D) Competency
E) Skill
Q:
Which of the following is the process of exchanging messages between people who have different cultural backgrounds?
A) Ethnocentrism
B) Intercultural communication
C) Xenophobia
D) Cultural competency
E) Diversity
Q:
Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds
A) don't include verbal and/or nonverbal signs.
B) don't include a common language but do include common nonverbal customs.
C) could lead them to interpret verbal and nonverbal signs differently.
D) allow them to interpret verbal and nonverbal signals in identical ways.
Q:
Race, age, parental status, and thinking style are elements of what?
A) Diversity
B) Minority
C) Cultural competency
D) Ethnocentrism
E) Xenophobia
Q:
Intercultural communication can challenge supervisors in all of the following ways EXCEPT
A) connecting on an interpersonal level with diverse employees.
B) providing motivation to diverse employees.
C) getting a limited range of views and ideas from diverse employees.
D) fostering cooperation and harmony among diverse employees.
Q:
Which of the following is defined as the characteristics and experiences that identify each of us as individuals?
A) Diversity
B) Minority
C) Cultural competency
D) Ethnocentrism
E) Xenophobia
Q:
Some people use ________ to tune out anything that doesn't conform to their beliefs or their self-images.
A) empathetic listening
B) constricted listening
C) egocentric listening
D) defensive listening
Q:
An effective listener tries to practice ________ in an effort to hear and understand what the other party is saying.
A) emphatic listening
B) critical listening
C) active listening
D) content listening
Q:
If you are listening mainly to understand the speaker's message, you are engaging in
A) content listening.
B) critical listening.
C) empathic listening.
D) active listening.
Q:
Which of the following can improve your understanding of a message when you and the speaker don't share enough of the same language?
A) Create acronyms and rhymes for key ideas
B) Visualize words and ideas as pictures
C) Paraphrase the idea and have the speaker confirm what you think you heard
D) Give the speaker nonverbal cues
E) Save questions until an appropriate time
Q:
Which of the following can help when trying to store information in long-term memory?
A) Use passive listening techniques
B) Categorize new information into logical groups
C) Overlook stylistic differences
D) Make distinctions between main points and supporting details
E) Look for opportunities to learn
Q:
Which of the following takes place when the listener makes up their mind about a message before fully hearing the message?
A) Defensive listening
B) Misinterpreting
C) Paraphrasing
D) Categorizing
E) Visual listening
Q:
Which of the following can be used to improve listening skills?
A) Assume you already know everything that is important on the subject
B) Make little or no eye contact
C) Multitask
D) Don't give nonverbal feedback
E) Overlook stylistic differences and focus on the message
Q:
Which of the following is a tool used by effective listeners to increase focus on the speaker?
A) Passive listening
B) Taking as few notes as possible
C) Using the same style in all situations
D) Staying focused on the speaker and content
E) Identifying stylistic differences
Q:
Which of the following is an outcome of selective listening?
A) Passive listening
B) Extensive questions
C) Remembering what you think the speaker probably said
D) More focus on the speaker
E) More meaningful nonverbal feedback
Q:
Which of the following is the stage of the listening process where the listener reacts to the message?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
Q:
Which type of listening skill requires applying critical thinking skills and evaluating the quality of evidence?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
Q:
During which phase of the listening process do you store information for future use?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
Q:
Which of the following is the process of assigning meaning to sound, based on your values and beliefs?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
Q:
During which phase of the listening process does the listener acknowledge hearing the message through nonverbal clues?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
Q:
Which listening skill is being used when biases are minimized and there is an attempt to understand what the other party is saying?
A) Persuasive
B) Active
C) Content
D) Empathetic
E) Critical
Q:
What type of listening skills allows a speaker to use a calm, clear-headed approach in speaking?
A) Empathic
B) Content
C) Critical
D) Active
E) Premium
Q:
Which of the following is one of the goals of critical listening?
A) To understand the information
B) To retain the information of the speaker's message
C) To identify organizations for innovation
D) To understand the speaker's feelings and needs.
E) To evaluate the strength of the evidence
Q:
Which of the following is the goal of content listening?
A) To evaluate information
B) To judge speaking style
C) To identify limitations in the communication
D) To understand and retain information
E) To understand the meaning of the message
Q:
Which of the following is an outcome of effective listening in the workplace?
A) Lost opportunities
B) A premium on communication skills
C) Stronger organizational relationships
D) Less temptation to multitask
E) More opportunity to contribute
Q:
Which skill do the majority of top executives say is the most important skill needed in the workplace?
A) Writing
B) Listening
C) Organizing
D) Speaking
E) Relationship management
Q:
What are the advantages of using virtual meetings when the workforce is geographically dispersed?
Q:
Discuss the additional elements of planning that are involved in virtual meetings.
Q:
Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.
Q:
The most sophisticated web-based meeting systems incorporate elements of real-time communication, shared workspaces, and videoconferencing.
Q:
Virtual meetings offer more visual contact than traditional, face-to-face meetings.
Q:
The ability to convey nonverbal subtleties such as facial expressions and hand gestures makes ________ particularly good for negotiations, collaborative problem solving, and other complex discussions.
A) conference calls
B) telepresence
C) instant messages
D) video blogs
Q:
Conducting successful virtual meetings requires ________ before the meeting and ________ during the meeting.
A) less planning; less diligence
B) more planning; more diligence
C) less planning; more diligence
D) more planning; less diligence
Q:
Which of the following is an advantage of using telepresence for virtual meetings?
A) The ability to convey nonverbal signals
B) The low cost
C) The number of participants that can attend and interact
D) The ability to incorporate a shared workspace
E) Improved active listening
Q:
Which of the following is/are the simplest form(s) of virtual meetings?
A) Videoconferencing
B) Telepresence
C) Virtual whiteboards
D) Online brainstorming
E) Instant messaging and teleconferencing
Q:
Which of the following is one of the advantages of virtual meetings for employees who participate in them?
A) Members can take advantage of selective listening techniques
B) Prejudgment is eliminated
C) Nonverbal communications are more effective
D) There is reduced wear and tear on employees
E) Members have greater interest in interaction
Q:
Which of the following is an advantage of a virtual meeting for teams?
A) Multiple purposes can be accomplished in one meeting
B) The agenda can become more flexible
C) There is access to a wider pool of expertise
D) The close of the meeting is stronger and more effective
E) There is a greater chance of content listening
Q:
Which of the following is an advantage of holding virtual meetings?
A) Whiteboards can be accessed
B) Reduced cost
C) Agendas are easier to set and follow
D) There is greater opportunity for participation
E) The venue and time have less of an impact on the success of the meeting
Q:
Discuss four planning tasks when preparing for meetings.
Q:
Destructive feedback offers criticism but does not stimulate improvement.
Q:
Meeting minutes are a summary of important information shared during a meeting and a record of decisions made.
Q:
If you want to use a mobile device to take notes during a meeting, it's a good idea to let the meeting's leader know ahead of time.
Q:
Unproductive meetings are rare in today's business environment.
Q:
Which of the following would not be a positive, productive way of using a mobile device during an important meeting, convention, or conference in the workplace?
A) Jotting down some follow-up questions
B) Taking notes about essential ideas
C) Checking your Facebook or working on unrelated tasks
D) Tweeting key points from a convention speech
Q:
Formal meetings are conducted according to ________, a time-tested method for planning and running meetings effectively.
A) business etiquette
B) parochial protocols
C) Emily Post's Rules of Order
D) parliamentary procedure
Q:
If you're the designated leader of a meeting,
A) don't interfere if the discussion departs from the goals of the meeting.
B) allow introverted participants to disengage from the meeting.
C) try to simply act as an observer, and let the meeting "run itself."
D) do none of the above.
Q:
At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult?
A) SEC Standards of Ethics
B) Robert's Rules of Order
C) Generally Accepted Accounting Principles
D) Fundamental Meeting Management
Q:
Use of parliamentary procedure
A) tends to slow meetings down.
B) contributes to dissent among participants.
C) helps meetings run more smoothly.
D) is only useful for meetings with more than a dozen participants.
Q:
The best time to distribute an agenda for a meeting is
A) before the meeting.
B) at the start of the meeting.
C) during the meeting.
D) after the meeting.
Q:
Much of your workplace communication will occur during in-person or online meetings. If you're leading a meeting, you can help to make sure it's productive by
A) preparing carefully.
B) conducting the meeting efficiently.
C) using meeting technologies wisely.
D) all of the above.
Q:
Which of the following is one way to put the results of a meeting to effective use?
A) Make sure the task assignments are clearly communicated
B) Set an agenda
C) Keep the meeting on track
D) Decide the purpose
E) Encourage participation
Q:
Which of the following is one of the ways to effectively lead and improve meeting productivity?
A) Distribute minutes
B) Incorporate technology
C) Select participants carefully
D) Choose the venue and time
E) Encourage participation
Q:
Which of the following is one of the steps to take when preparing for a meeting to help improve meeting productivity?
A) Encourage participation
B) Put the results to effective use
C) Distribute meeting minutes to participants and other interested parties
D) Make sure the meeting is necessary
E) Lead effectively and participate fully
Q:
Which of the following is a priority when recording meeting minutes?
A) A list of agenda items
B) Those who voiced opinions
C) Key information and assigned responsibilities
D) Identification of those who did not contribute
E) Use of Robert's Rules of Order
Q:
Which of the following can be used by participants to verify impressions and other information after the close of a meeting?
A) Robert's Rules of Order
B) Meeting minutes
C) An agenda
D) Telepresence
E) Instant messaging
Q:
Which of the following is the most important to cover in the close of a meeting?
A) Remind participants what follow-up work is needed
B) Use a mobile device to send minute notes
C) Close out work on unrelated tasks
D) Ask for input from those who have not participated in the meeting yet
E) Set the date for the next meeting
Q:
When acting as a leader of a meeting, how can you best contribute to the progress of the meeting?
A) Insist on using parliamentary procedures
B) Have an opinion prepared on every agenda item
C) Ask questions often
D) Demonstrate your knowledge of the subject
E) Pay attention to interpersonal dynamics of the group
Q:
Which of the following procedures can be used to run and maintain order in a formal meeting?
A) Clouding
B) Constructive
C) Unified
D) Parliamentary
E) Fixed-web
Q:
Which of the following is one of the key responsibilities of a meeting leader?
A) Explaining their knowledge of the subject before allowing others to participate
B) Reciting the agenda
C) Keeping the discussion on track
D) Limiting participation of members
E) Taking minutes of the meeting
Q:
Which of the following is one of the three key questions to ask in order to create a productive agenda?
A) Who should be prepared to supply information?
B) What are the goals of the meeting?
C) How long will the meeting take?
D) What will be considered a successful meeting?
E) Who should attend the meeting?
Q:
Which of the following should be defined before shaping the direction and content of the meeting?
A) Purpose
B) Participants
C) Venue
D) Time
E) Agenda
Q:
Discuss the difference between constructive and destructive feedback and include suggestions for making feedback more meaningful.
Q:
How do mobile devices enhance the collaborative writing and project process?
Q:
What is the advantage of building a unified communication system into a mobile collaboration process?
Q:
Discuss the concept of unified communication as it applies to mobile communication and collaboration.
Q:
All feedback should deliver criticism and allow the receiver to determine how to improve the process.
Q:
When receiving constructive feedback, you should always defend your work to maintain your professional credibility.
Q:
Because mobile devices aren't particularly useful for collaborative writing and other workplace communication projects.
Q:
The outcome of collaborative writing is usually inferior to what a single individual can produce.
Q:
An important aspect of mobile communication in the workplace is ________, which integrates voice, video, instant messaging, and real-time collaboration into a single system.
A) business communication
B) unified communication
C) peripatetic communication
D) digital communication