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Q:
List points to be kept in mind when drafting website content.
Q:
An informative phrasing for a synopsis is simply describing what the report is about, without "giving away the ending."
Q:
The letter of authorization is a "cover letter" that introduces the report and can include scope, methods, limitations, highlights of the report; offers to provide follow-on information or assistance; and acknowledges help received while preparing the report.
Q:
The prefatory elements of proposals consists of appendixes and rsums of key players.
Q:
All formal reports do not have a title fly because it is optional.
Q:
Timelines and Gantt charts are specialized bar charts.
Q:
A pie chart, also called an area chart, is a form of line chart that shows a cumulative effect; all the lines add up to the top line, which represents the total.
Q:
When you're designing graphics for your documents, add number of colors, design elements and decorative elements to increase readability even if they don't add relevant information.
Q:
If you don't agree with published content and plan to revise it, you can use the wiki's discussion facility to share your concerns with other contributors.
Q:
When collaborating on wikis, include wordplay to enhance communication with the readers and let them click through and figure out where they're going.
Q:
When writing for websites, present your information as elaborately as possible to develop your reader's trust.
Q:
Online content does not require you to take special care to build trust with your audience because of the anonymity of the Internet.
Q:
Review the merits of your approach in the introduction of the proposal.
Q:
For online reports make generous use of hyperlinks to help your readers navigate the reports and access additional information.
Q:
Elements of authorization, such as "When, how, and by whom the report was authorized; who wrote it; and when it was submitted" should be a part of the body of the report.
Q:
If you are using the indirect approach in your report, the introduction provides a preview of the main idea.
Q:
To allow you to control how your document is displayed on your audience's computer, deliver the document ________.
A) using data visualization
B) in PDF format
C) in word processor format
D) using screencasts
E) through wikis
Q:
A(n) ________ is a brief overview (one page or less) of a report's most important points.
A) screencast
B) sandbox
C) appendix
D) synopsis
E) letter of transmittal
Q:
Veronica has to respond to an RFP with a proposal. In her proposal, she needs to ________.
A) follow the instructions in the RFP
B) include only the letter of transmittal
C) include data visualization
D) only mention the tracking number
E) have a separate letter of authorization
Q:
If you include a synopsis or an executive summary in your report, ________.
A) exclude the introduction to avoid redundancy
B) keep the introduction long
C) keep your introduction brief to avoid redundancy
D) the introduction is optional
E) the introduction should be of a similar length
Q:
Robert needs to prepare a process report for top level managers. He understands that the audience will be short on time. He should ________.
A) use monotonous writing
B) present information in a concise and skimmable format
C) use corporate-speak to reduce the length
D) accommodate clustering and tag clouds
E) add headings and subheadings
Q:
When integrating texts and visuals, a(n) ________ usually offers additional discussion of the visual's content and can be several sentences long, if appropriate.
A) tag cloud
B) legend
C) title
D) caption
E) appendix
Q:
When integrating texts and visuals, a(n) ________ helps readers "decode" the visual by explaining what various colors, symbols, or other design choices mean.
A) tag cloud
B) legend
C) title
D) caption
E) appendix
Q:
Anita is an HR executive and needs to illustrate the positions held and functions of people in her company to the new employees. Which of the following will be the most effective here?
A) organization chart
B) clustering
C) surface chart
D) data visualization
E) flowchart
Q:
Jane is a trainer at a publishing company and needs to illustrate the steps involved in the editorial stage of pre-production. Which of the following will be most effective here?
A) data visualization
B) histogram
C) surface chart
D) table
E) flowchart
Q:
Cecily works at a leading bank as a research manager. She needs to illustrate the bank's widespread network of branches and customers but does not need to show quantity. Which of the following will be the most effective here?
A) line chart
B) clustering
C) bar chart
D) tag cloud
E) table
Q:
Bridgit needs to illustrate the relative frequency of search terms on her company's website. Which of the following visual choices will be most effective here?
A) tag cloud
B) pie chart
C) flowchart
D) histogram
E) bar chart
Q:
A ________ is a commonly used tool for showing how the parts of a whole are distributed.
A) line chart
B) flowchart
C) pie chart
D) tag cloud
E) bar chart
Q:
Jimmy is the assistant manager at a leading computer hardware manufacturing firm. He needs to illustrate the company's sales in the past quarter. Which of the following visual choices will be most effective?
A) line chart
B) flowchart
C) tag cloud
D) pie chart
E) bar chart
Q:
Quentin is preparing a trend of the U.S unemployment rate over the past decade. Which of the following visual choices is applicable here?
A) flowchart
B) inverted pyramid
C) line chart
D) pie chart
E) chartjunk
Q:
To create clear, effective tables ________.
A) always use screencasts
B) use common units and identify them
C) document the source of the data within the table
D) include chartjunk
E) use different templates and formatting options to make the content more dynamic
Q:
Tables are ideal when your audience ________.
A) wants to cover the most important information briefly at first and then gradually reveal successive layers of detail
B) needs information that would be either difficult or tedious to handle in the main text
C) needs elements in the images to be arranged symmetrically around a central axis
D) wants the stronger and weaker elements to be distributed unevenly
E) wants to use similar page templates and formatting options
Q:
Carl has been asked to create an informal balance in the visual aspects of his organization's website. The aim is to make the website look dynamic and engaging. Therefore, Carl should ________.
A) depict items in contrasting colors, such as red and blue or black and white
B) emphasize similarities and make color differences more subtle
C) make sure he follows visual unparallelism
D) not distribute elements evenly, but still see that there is a balance maintained overall
E) make sure that elements in the images are arranged symmetrically around a central point or axis
Q:
Visual literacy is the ability to ________.
A) write effective links that serve for both navigation and content skimming
B) delete out-of-date content from wikis and replace with fresh content
C) cover the most important information briefly at first and then gradually revealing successive layers of detail
D) briefly summarize the key points of a report/proposal
E) create effective images and to correctly interpret visual messages
Q:
Which of the following will be effective with multilingual audiences?
A) colorful adjectives and adverbs
B) pictures
C) similes and metaphors
D) humor
E) monotonous writing
Q:
If you are creating a new wiki, think through your long-term purpose carefully because ________.
A) wikis cannot be created for a one-time project, like creating reports
B) modification of wikis is unrestricted, anybody can make changes
C) you need to set what rules and guidelines you will establish to guide the growth of the wiki
D) wikis don't need any security measures, since it is accessible by anyone
E) wikis have to be an ongoing project, such as maintaining "help" files for a software program
Q:
The wiki environment should ________.
B) not allow robust disagreements
C) implement different page templates and formatting options
D) use monotonous language
E) encourage discussions
Answer: E
Q:
To help ensure that your content fits the same style as the rest of the wiki, use ________.
A) the sandbox
B) the safebox
C) page templates and other formatting options
D) screencasts
E) the inverted pyramid style
Q:
To be a valuable wiki contributor, ________.
A) include wordplay and let readers click through the site to figure out where they're going
B) let go of traditional expectations of authorship, including individual recognition and control
C) give as much information as possible and translate content
D) avoid using templates as it would interfere with individual creativity
Answer: B
Q:
Most online readers won't dig for buried information. If they can't find the right information quickly, they will move on to another page or site. To avoid this, online content developers should ________.
A) prevent readers from skimming to maintain an effective website
B) cover the most important information briefly at first and then gradually reveal successive layers of detail
C) avoid lists and summaries
D) present information in a concise, skimmable format
E) not accumulate many pages of outdated information
Q:
In the inverted pyramid style you ________.
A) rely on word play and allow readers to click through and figure out where they're going
B) regularly add fresh content and delete content that is out of date
C) localize the entire website and charge for access
D) cover the most important information briefly at first and then gradually reveal successive layers of detail
E) translate content to adapt to a global audience
Q:
Review of arguments, reader benefits, and the merits of your approach are generally included in the ________ of the proposal.
A) introduction
B) background
C) body
D) close
E) scope
Q:
In the body of her proposal, Ruth is describing her organization's experience, personnel, and facilities and relating them to readers' needs. She is also including a list of client references. This statement is known as the ________.
A) facts and evidence to support her conclusions
B) work plan
C) statement of qualifications
D) benchmarks
E) analysis of action
Q:
In a report, discussing factors beyond your control that affect report quality is called ________.
A) an excuse for poor research
B) stating the problem/purpose
C) stating the scope
D) stating limitations
E) reviewing the background
Q:
While closing a proposal, summarize key selling points and ________.
A) provide necessary additional information
B) restrict additional information to the appendix
C) benefits, then ask for a decision from the audience
D) restate the purpose of the proposal
E) do not be redundant with the repetition of benefit statements
Q:
Artie is aware that the content and length of the close of a report depend primarily on his choice of the direct or indirect approach. If he is using the direct approach, in the close he should ________.
A) present his conclusions or recommendations, if he hasn't done so in the body
B) introduce new facts in his close, to maintain interest
C) end with a summary of key points, listed in the order that they appear in the report body
D) outline the steps for a process
E) discuss the sources and methods used in the report
Q:
James is preparing an analytical reportspecifically a troubleshooting reportusing the direct approach. Such straight-forward reports generally need to ________.
A) discuss the problem and purpose in the body
B) state conclusions or recommendations in the introduction
C) use the introduction of the report to provide evidence and support
D) discuss background in the body of the report
E) reserve conclusions or recommendations for the body
Q:
Jamie needs to prepare a report for an upcoming meeting with prospective clients. He wants to include a "road map" of the report to help readers understand what is coming in the report and why the information is included. Which of the following content elements is applicable here?
A) purpose
B) scope
C) body
D) organization
E) methods
Q:
When a writer is discussing the factors beyond his/her control that affect report quality, he/she is determining the ________.
A) authorization
B) purpose
C) scope
D) background
E) limitations
Q:
When writing a report, the introduction includes the background which ________.
A) describes what will and won't be covered in the report
B) describes the benchmarks for evaluating options and alternatives
C) discusses potential courses of action
D) reviews the historical conditions or factors that led up to the report
E) discusses the primary and secondary sources consulted and methods used
Q:
When writing a proposal, include the statement of qualifications in the ________.
A) body
B) preview
C) close
D) introduction
E) review
Q:
________ come after a body of material and summarize the information for your readers, helping them absorb details.
A) Review sections
B) Footnotes
C) Preview sections
D) Callouts
E) Endnotes
Q:
________ introduce(s) important topics by helping readers get ready for new information.
A) The preface
B) The introduction
C) Transitions
D) Review sections
E) Preview sections
Q:
Simon has to create a long formal proposal. However, he is aware that today's readers are pressed for time and need help finding what they are looking for. To help the readers' navigation needs, Simon should ________.
A) limit previews and reviews
B) create shorter paragraphs
C) make good use of heading and links
D) put additional information in the appendix
E) exclude transitions
Q:
Which section of a report brings all the action items together in one place?
A) introduction
B) opening
C) body
D) close
E) preview
Q:
The body of the report ________.
A) summarizes the writer's key points
B) establishes the tone and the writer's relationship with the audience
C) introduces the subject matter and indicates why it is important
D) brings all the action items together in one place
E) interprets the information gathered during investigation
Q:
Toon Interactive (TI) has received a solicited formal proposal to their RFP from Data View Systems (DVS). After reviewing the proposal, TI decides to adopt the recommendations from the proposal without hiring Data View Systems. What are the ethical implications of this scenario? Explain your answer.
Q:
List and describe at least three of the primary types of visuals that can be used in presentations and the communication tasks they are best-suited for.
Q:
To show how a building would look post-renovation, a customer is shown a digitally manipulated image of the existing building, with the new design in place. In the new image, the surrounding buildings are replaced by pictures of tall trees and a scenic background is added. Is this action ethical? Explain your answer.
Q:
How would you adapt the three-step process to successful wiki writing?
Q:
What is a wiki sandbox and how is it different from the talk page? If a wiki is constantly edited by the assigned members and most contributors have followed the stipulated guidelines, should the final report be approved by the team lead? Explain your answer.
Q:
List at least three strategies for increasing the formality of your writing in business reports.
Q:
The list of illustrations and synopsis or executive summary are parts of the prefatory elements of a report.
Q:
Use flowcharts for visual appeal and to show exact appearances.
Q:
To be an effective visual communicator, emphasize differences, depict items in contrasting colors, such as red and blue or black and white. To emphasize similarities, make color differences more subtle.
Q:
In the inverted pyramid style you cover the most important information briefly at first and then gradually reveal successive layers of detail.
Q:
If a report calls for follow-up action of any kind, clearly identify who is going to do what, or what should happen next.
Q:
A longer report may include a(n) ________, a fully developed "mini" version of the report, for readers who lack the time or motivation to read the entire document.
A) executive summary
B) sandbox
C) appendix
D) call to action
E) letter of transmittal
Q:
Moreno has created an extensive report about travel expense trends at the optical firm Eurovison. She has included the list of secondary sources that she has consulted in the supplementary part of the report. This part of the supplement is known as the ________.
A) appendix
B) source list
C) index
D) reference
E) bibliography
Q:
You can improve your business report's readability by ________.
A) adding colorful adjectives and adverbs
B) using casual language
C) adding headings and subheadings
D) including humor
E) using corporate-speak
Q:
Diagrams that contain enough visual and textual information to function as independent documents are sometimes called ________.
A) tag clouds
B) clusters
C) infographics
D) surface charts
E) histograms
Q:
A ________ illustrates a sequence of events from start to finish; it is indispensable when illustrating processes, procedures, and sequential relationships.
A) line chart
B) histogram
C) bar chart
D) tag cloud
E) flowchart
Q:
Pamela is asked to use a data visualization tool and show the relative frequency of the 50 most-used terms in survey responses. This information is to be posted on the company website. For this Pamela should use ________.
A) linkage maps
B) clustering
C) calender motifs
D) tag clouds
E) lists
Q:
Julia needs to illustrate the smartphone market share of different companies. Which of the following visual choices will be most effective here?
A) line chart
B) pie chart
C) flowchart
D) histogram
E) bar chart
Q:
Fred is an intern at a leading marketing company. He is assigned the task of creating a chart to illustrate the sale of Apple iPod classic over a period of five years by separating the consumers into three age groups. Which of the following visual choices will be most effective?
A) flowchart
B) surface chart
C) tag cloud
D) pie chart
E) table
Q:
A line chart ________.
A) illustrates trends over time or plots the relationship of two variables
B) portrays numbers with the height or length of its rectangular bars
C) shows the relative frequency of terms
D) is used to show how the parts of a whole are distributed
E) illustrates a sequence of events from start to finish
Q:
Mark has been asked to reduce chartjunk on the company website so that it looks more organized and less cluttered. Mark should ________.
A) adapt a formal visual balance and arrange items symmetrically
B) adapt an informal visual balance and arrange items unevenly
C) remove the decorative elements that are irrelevant
D) only use 3-dimensional bar charts to maintain consistency
E) restrict the usage of graphs and charts
Q:
You can achieve visual parallelism through ________.
A) the consistent use of color, shape, size, texture, position, scale, or typeface
B) the use of contrasting colors to emphasize differences
C) the symmetrical arrangement of images around a central point
D) the arrangement of strong and weak elements along a central axis
E) the uniform use of decorative elements even if they don't add information
Q:
If a team uses wikis to collaborate on a report, the editing and upgrading of information should be done by ________.
A) anyone in the organization
B) the collaborating members
C) only the manager of the team
D) professional website developers
E) only the member who created the particular wiki
Q:
Bart is relatively new to wikis and needs to practice his writing and editing skills. He should ________.
A) write and edit content on a notepad, before loading it to the wiki
B) use the sandbox
C) use the talk page
D) use screencasts
E) use different page templates and formatting options than the rest of the wiki