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Q:
Instances of workplace mobbing continue to grow in the United States.
Q:
Victims of mobbing are typically lower-level employees who probably need to leave the organization anyway.
Q:
Workplace mobbing first received attention in the United States and Canada but has emerged as a subject of increasing attention in Europe.
Q:
The nonsexual harassment of a coworker by a group of other workers or other members of an organization designed to secure the removal from the organization of the one who is targeted is known as workplace mobbing.
Q:
Andrews boss has repeatedly asked him to meet after work and she has often told him what she would like to do with him in those after work meetings. Andrew has tried to avoid her, but the sexual harassment continues almost daily. Andrew is being bullied.
Q:
Jaime has been told to finish the project he is now working on by the end of the week or face being fired. Jaime knows that there is little to no chance of meeting this deadline. This is a case of workplace bullying.
Q:
Targeting an individual, preventing access to opportunities, withholding information, or physically or socially isolating an individual is a form of workplace bullying.
Q:
Calling out a target in public for being different or because he or she is not part of the in group is a form of workplace bullying.
Q:
While still a problem, workplace bullying is less devastating and stressful than other sources of work-related stress.
Q:
Carlton spends a lot of his time away from work trying to figure out how to survive or cope with the abuse at work. Carlton is a victim of workplace bullying.
Q:
The absence of worklife balance is often defined by increased family conflict and may be detrimental to individual health and organizational performance.
Q:
Our lives can be neatly separated into a work sphere and a personal sphere.
Q:
The best way to achieve worklife balance is to resign yourself to a career devoid of promotions and advancement.
Q:
Imbalance that individuals face in college generally works itself out and is not a problem when they transition to professional life.
Q:
You should set your own rules to define what worklife balance looks like for you.
Q:
Internal time wasters are personal internal things brought on by mindset, motivation, and bad habits.
Q:
Workplace stress can lead to obesity.
Q:
Worklife balance is spending equal amounts of time on work and family.
Q:
Bullying at work is often underreported or is swept under the rug.
Q:
Overemphasizing employee failures is one type of workplace bullying that leads to stress and burnout.
Q:
When it comes to dealing with angry or rude customers, giving in to their demands is the most appropriate way to avoid further stress.
Q:
ICTs are information and communications technologies.
Q:
Bullying is a group attack on a worker, whereas mobbing is an attack by a single individual
Q:
Burnout can be caused by conflict between employees as well as workload.
Q:
Approximately 35% of workers care for their aging family members.
Q:
The final step, step back and reflect, asks you to determine which of the following is/are happy with your worklife balance. a. you b. your employer c. both you and your employer d. the community
Q:
Ryan feels drained, used, abused, and unhappy in his job and his life. He seems to experience conflict, aggression, overload, and negativity almost daily. These experiences are known by which term?
a. balance trigger
b. imbalance triggers
c. boundaries
d. attrition
Q:
Experiences such as conflict, aggression, overload, and negativity cause professionals to feel drained, used, abused, and unhappy. These are known as which of the following?
a. balance trigger
b. imbalance triggers
c. boundaries
d. attrition
Q:
The chronic exhaustion from persistent workload, decreased motivation, and apathy toward work is known by which of these terms?
a. burnup
b. burnout
c. cultural fatigue
d. workplace mobbing
Q:
The absence of worklife balance, usually defined in terms of increased family conflict, may be detrimental to which of these?
a. the health of people in the community
b. personal health and organizational performance
c. time wasting
d. burnout
Q:
The accomplishment of role-related expectations that are negotiated and shared between an individual and his or her role-related partners in the work and family [life] domains is known by which of these terms?
a. external time waster
b. internal time waster
c. workwork expectation
d. worklife balance
Q:
Marsha wants the best employees for her company and those who are interested in improving their lives. Her organization is located in a quiet suburb of a major city, but has easy access to an amusement park, hiking, skiing in winter, a short drive to a beach, and many other family-oriented activities. When she is recruiting new employees, she would have a tendency to talk up which aspect of working with her organization?
a. big city
b. small town
c. community
d. commune
Q:
A geographic space identified as a place to work toward a good life is known as which of the following?
a. big city
b. small town
c. community
d. commune
Q:
People in the United States, like Paul and Paula, are not very good at taking vacations. Some other countries have minimum requirements for vacation time off. Workers in Finland, France, Germany, Norway, and Sweden must be given how much vacation time?
a. two to three weeks
b. three to four weeks
c. one to two weeks
d. five to six weeks
Q:
Taking vacation time will make you better at doing which of these?
a. experiencing external time wasters
b. reducing worklife balance
c. Experiencing internal time wasters
d. Communicating
Q:
Peggy is constantly behind in her work. During working hours, she has a tendency to attend to more personal things, such as making calls to arrange for her nail appointments, grooming for her dog, and her own hair appointments. These time wasters are a large part of the reason Peggy is behind at work and are brought on by her mindset, her motivation, and her bad habits. Peggy is dealing with which of these?
a. internal time wasters
b. important parts of her overall productivity
c. Opportunities to hang out with her workplace friends
d. external time wasters
Q:
Paco has to go to two meetings today, two again tomorrow, and an all-day meeting on the third day. Much of the same information will be disseminated at all of these meetings. Paco sees this number of meetings to be excessive, they cut into his productivity, and he sees nothing happy about attending them. Which of these would Paco consider to be the case with all of these meetings?
a. internal time wasters
b. important parts of his overall productivity
c. opportunities to hang out with his workplace friends
d. external time wasters
Q:
Claire has a difficult time determining how her employees feel about work and about her leadership. She has no such informational basis to guide her thinking. Claire is unable to employ which of the following?
a. emotional intelligence
b. employee intelligence
c. leader Knowledge
d. external time wasters
Q:
Brandon possesses the ability to monitor the emotions of his employees and to use that knowledge to guide his thinking in the workplace. This is a case of Brandon employing which of the following?
a. emotional intelligence
b. employee intelligence
c. leader Knowledge
d. external time wasters
Q:
Your ability to monitor your own and others feelings and emotions, to discriminate among them, and to use this information to guide your thinking and actions is known as which of the following?
a. emotional intelligence
b. employee intelligence
c. leader knowledge
d. external time wasters
Q:
Typically, on whom does the responsibility of caring for aging parents or in-laws fall?
a. grandchildren
b. sons
c. women
d. state or private health physicians
Q:
Which of the following is true about technological boundaries?
a. Technology has grown more confusing in recent times.
b. Technology has increased our work-related tasks and maintenance.
c. The amount of data we can carry has decreased.
d. Increased technological communication does not allow us to move as freely as before.
Q:
Chris works at an IT company in the customer service department. At his job, Chris is constantly picked on by the IT technicians who make fun of his lack of technical knowledge. This is an example of which of these?
a. workplace bullying
b. singling out
c. workplace mobbing
d. workplace belligerence
Q:
Which of the following applies to workplace bullying?
a. Bullying does have a direct influence on organizational productivity.
b. Workplace bullying is often reported to HR.
c. Bullies tend to extinguish the stars and go-to employees.
d. Workplace bulling can only be intentional behavior.
Q:
What pitfall should Type B personalities avoid?
a. controlling every aspect of a project
b. allowing slackers to get away with doing next to nothing
c. covering for an absent employee
d. doing all of a groups work to stay ahead of a deadline
Q:
Jake recently made changes in his office to allow employees more time with their families. During that time, Jake noticed a marked drop in employee turnover. Jake has increased which of the following?
a. employee retention
b. employee attrition
c. employee growth
d. employee self-esteem
Q:
Why is it important for organizations to promote healthy worklife balance?
a. Employees will not seek promotions or raises so often.
b. Workloads can be increased to each employee.
c. Employees become more committed to their work.
d. Employers can reduce vacation time.
Q:
Susan recently graduated from college and has moved into a new neighborhood close to work. She likes her house, neighbors, and feels that her job offers long-term security and advancement. This is an example of which of these?
a. worklife balance
b. community
c. family
d. boundary
Q:
Which of the following is an appropriate example of a family?
a. two college roommates
b. man living alone
c. mother and an adopted child
d. woman living alone
Q:
How does the United States compare with other countries concerning vacation time?
a. The United States has less vacation days and less required time off.
b. The United States has less vacation days and more required time off.
c. The United States has more vacation days and less required time off.
d. The United States has more vacation days and more required time off.
Q:
Which of the following is an internal trigger to anger?
a. frustration that you did not get promoted because you bombed the presentation and were unable to sign the client
b. frustration that your team members did not do their part
c. traffic
d. irritation that your spouse does not understand your work schedule
Q:
Which of the following is an external trigger to anger?
a. being frustrated that you did not ask for vacation time by the assigned deadline
b. regretting that you didnt participate in the software training session
c. being mad at yourself for procrastinating
d. another employee showing up late who has you cover for them
Q:
Type A personality types can achieve balance by doing which of these?
a. giving control to other people
b. becoming proactive
c. assigning firmer deadlines
d. checking their colleagues work more often
Q:
One way for Type B workers to achieve balance is to do which of the following?
a. become a proactive communicator versus a reactive communicator
b. learn to say no
c. ignore small problems
d. continue being laid back as stress can be dangerous
Q:
Work-related ______ and the negative habits that accompany this type of lifestyle have long been known to have a detrimental impact on health?
a. stress
b. anger
c. projects
d. anxiety
Q:
What factor(s) contribute to full-time work outside of the home losing its appeal to mothers?
a. a lack of worklife balance due to the second shift
b. Their partners are able to contribute more financially, allowing them to be able to stay at home.
c. Science shows women desire to stay at home to be with their children.
d. unequal pay
Q:
During which phase of workplace mobbing, victims are labeled by the administration and/or mob?
a. first
b. fifth
c. initial
d. fourth
Q:
Which is the second step that tasks you with assessing how (and if) your company or organization can accommodate you?
a. know yourself
b. step back and reflect
c. your communication interaction
d. evaluate the professional context
Q:
Workplace bullies act as organizational cancer and can eventually lead to which of these?
a. house arrests
b. desired employee turnover
c. killing the entire business
d. desirable employee attrition
Q:
Which of the following is a category of workplace bullying?
a. using an individual as a glowing example
b. withholding information and socially/physically isolating an individual
c. increasing workload of an individual
d. giving credit to individuals
Q:
At the organization Jim works for, he is repeatedly harassed by the majority of his coworkers. Jim is experiencing which of the following?
a. Jim is being bullied.
b. Jim is being mobbed.
c. Jim is being threatened.
d. Jim is about to be fired.
Q:
Every week, Sophias company has to post a job advertisement because someone has resigned. Her company is experiencing which of these?
a. normal turnover
b. attrition
c. retention
d. internal burnout
Q:
Which of the following is a cause of burnout?
a. doing work with a great deal of variation
b. enjoying a sense of accomplishment and meaning
c. being under constant pressure to produce, perform, and meet deadlines
d. having a supportive boss who cross-trains employees
Q:
Which of the following is an example of an information communication technology?
a. a punch time clock
b. a type of language used by two-way devices
c. a personal digital assistant
d. a rotary phone
Q:
Which of the following describes someone with a Type A personality?
a. a person who waits until the last minute before something is due
b. a person who stays at work late making sure everyones report is perfect
c. a person who shows up late every day
d. a person who shows up on time every day
Q:
Discuss how life demands can affect worklife balance.
Q:
What are the pros and cons of information and communications technologies (ICTs)?
Q:
Differentiate between external and internal triggers to anger and provide an example of each.
Q:
Discuss the concept of community.
Q:
Name five strategies for achieving balance.
Q:
What are the benefits of worklife balance?
Q:
How do personality types lead to imbalance between work and life?
Q:
It is important to identify ______ time wasters, which are personal things brought on by mindset, motivation, and bad habits.
Q:
Clarissa is always concerned that an incident that occurred when she first began working for her company has held her back from being promoted and she often becomes angry with herself. Clarissa is experiencing an ______.
Q:
Cam was describing the accident to the police officer who answered the call, and he told her Umm, so the red car, umm, uh, seemed to, uh, maybe, umm, maybe it ran the, umm, red light. Cams description was filled with ______.
Q:
A well-designed supporting aid helps the audience by increasing understanding, enhancing retention, and facilitating listening.
Q:
Some of Kevins audience members are visual learners and he recognizes this fact. To accommodate them, he should make sure that they can see key points, demonstrations, or other supporting materials as the speech goes on so that they can better understand his points.
Q:
With regard to the final step in the KEYS approach, in a business environment, you should ask yourself if your presentation demonstrated professional excellence and if it motivated the audience and people around you to take action.
Q:
With regard to the final step in the KEYS approach, you should reflect on your own speeches and ask yourself if you moved your audience to action.
Q:
Public speaking is an extremely valuable skill and one you should work to master.