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Q:
When Pablo is discussing an area that needs improvement with an employee, the number of follow-up meetings must be determined on a case-by-case basis, but Pablo should call for additional meetings immediately if any signs of poor performance return.
Q:
According to Goal Setting Theory, feedback must be given only after the team members have achieved their goals.
Q:
According to Goal Setting Theory, goals should be very easily attainable.
Q:
According to Goal Setting Theory, goals must be clear and specific, allowing both parties to have shared expectations.
Q:
According to Goal Setting Theory, goals are not merely assigned, but the leader and the team member develop the goal(s) together.
Q:
The two-way communication flow when discussing improvement plans will allow for improvements for the leader and for individual differences among team members.
Q:
By discussing improvement plans with her employee, Mercedes is a much more effective leader than she would be by simply telling employees what to do.
Q:
George always makes sure that he provides feedback to his staff members. When it comes to shortcomings or weaknesses, he makes sure he engages with the employee in a one-on-one conversation is a private setting because it increases the chances that the message is heard. This is generally an effective strategy.
Q:
Lance generally nods his head in approval at the work accomplished by Tim. He thinks that he need not say anything because the nonverbal gestures alone are face-saving themselves.
Q:
Face-saving behavior is both verbal and nonverbal communication that honors and maintains the other persons sense of self-respect in a given situation.
Q:
A performance improvement plan is part of the feedback provided to an employee.
Q:
All performance improvement plans should be vague so that the employee can have room to grow professionally.
Q:
Katie has realized that her employee, Meghan, is not working out and will need to be fired. If it isnt that Meghan is a sociopath, it may be that she is simply in the wrong job.
Q:
For the benefit of the other team members, it is sometime necessary to fire a bad apple.
Q:
Based on the descriptors of difficult employees, it is clear that every difficult employee on a team is a sociopath.
Q:
A sociopath means that the person has no conscience or feelings of guilt, shame, or remorse.
Q:
Job title equals leadership.
Q:
One of the most effective ways to motivate employees is to develop shared goals.
Q:
Performance evaluations should occur more often than once a year.
Q:
Leaders should publicly and privately give team members credit for successes.
Q:
Skipping over underprepared employees during meetings is the best way to maximize everyones time.
Q:
Part of the role of a manager is to make sure vacant positions are filled as quickly as possible.
Q:
McGregors Theory X managers utilize a top-down approach to communication.
Q:
In the laissez-faire leadership style, leaders make decisions based on the will of the people.
Q:
Being well connected in the business world gives you a type of power known as connection power.
Q:
Although administrative assistants may not have a manager title, they still retain power in an organization.
Q:
______ leaders are leaders who articulate a goal or vision to an organization and then inspire followers to make that vision a reality, requiring them to transcend their own personal interests for the good of the organization. a. Situational b. Transformational c. Country club d. Transcontinental
Q:
According to ______, theres no best way for managers to lead.
a. Hersey and Blanchards Situational Leadership Theory
b. Fiedlers Contingency Theory
c. Blake and Moutons Managerial Grid
d. Conans Barbarian Leadership Grid
Q:
The ______has a moderate level of concern for both people and task, while the team manager has a high concern for both people and task.
a. middle-of-the-road manager
b. authoritative manager
c. country club manager
d. impoverished manager
Q:
The ______ has a low concern for both people and task.
a. authoritative manager
b. impoverished manager
c. middle-of-the-road manager
d. enriched manager
Q:
With the ______ style, the team makes the decisions with little input from the leader.
a. laissez-faire
b. authoritative
c. democratic
d. charismatic
Q:
In the ______ style, the leader follows the will of the people, or at least the majority of the people, with decisions often being made through voting.
a. laissez-faire
b. authoritative
c. democratic
d. charismatic
Q:
Under the ______ style, the leader makes all the decisions with little input from the team.
a. laissez-faire
b. authoritative
c. democratic
d. idiosyncratic
Q:
The ______ is the higher-status person and the ______ is the lower-status person.
a. superior; subordinate
b. subordinate; superior
c. inferior; subordinate
d. superior; inferior
Q:
______ is a persons rank or position in an organization.
a. Leadership
b. Title
c. Status
d. Charisma
Q:
______ is a dynamic relationship based on mutual influence and common purpose.
a. Leadership
b. Management
c. Supervision
d. Charisma
Q:
Javier is considered by most to be a good leader. One of the things he does to earn that consideration is to represent which of the following?
a. role model
b. vampire
c. roadblock to change
d. patient
Q:
Bill has a big personality, but in meetings he often leads the team on tangents by adding examples, comments, and questions that are long-winded and stray from the purpose of the meeting. Which term best describes Bill?
a. grump
b. roadblock to change
c. slacker
d. distracter
Q:
Sophie has been with the organization for a few months, and people have begun to see that she increasingly finds excuses to get out of doing her assigned work. She has been known to say I dont know how, No one trained me, Thats not my job, or You didnt tell me to do that. Which descriptor best fits Sophie?
a. grump
b. roadblock to change
c. slacker
d. drama queen
Q:
Alicia enjoys starting arguments, gossiping, holding grudges, and the like. She often blows small things out of proportion for attention. Which term best describes Alicia?
a. grump
b. roadblock to change
c. slacker
d. drama queen
Q:
Pete does his job and he does it well. Pete also wants to take on extra duties, learn more, and to advance his career. What term best describes Pete?
a. vampire
b. grump
c. star
d. roadblock to change
Q:
Judith has been with the organization for quite some time. She doesnt like change and often refuses to carry out changes in her duties. Judith is exhibiting which behavior?
a. grump
b. vampire
c. bully
d. roadblock to change
Q:
Jaxon is more appealing to his coworkers than is the run-of-the-mill slacker. When he is around, there is often laughter and fun, but in the end, others always do his share of the work. Which type of behavior is Jaxon exhibiting?
a. grump
b. vampire
c. distracter
d. team player
Q:
Babs uses aggression and anger to get her way in the office. Most of the other employees allow her to have what she wants to avoid a blowup. This type of behavior also gets her out of many responsibilities, because no one wants to work with her. Babs exhibits which type of behavior?
a. sniper
b. drama queen
c. bully
d. slacker
Q:
Carlton has been with Shyster, Flywheel, and Shyster for a short time. He is working to learn as much about the environment of the organization as he can. Which step of the KEYS approach is Carlton applying?
a. your communication interaction
b. evaluate the professional context
c. know yourself
d. step back and reflect
Q:
The first step of the KEYS approach, know yourself, suggests that you place yourself where?
a. in the office where you can be undisturbed and get more work finished
b. mingling with vendors
c. in your employees shoes
d. at every celebration of birthdays and anniversaries
Q:
The third step of the KEYS approach involves which of these?
a. your communication interaction
b. evaluate the professional context
c. know yourself
d. step back and reflect
Q:
According to the final step of the KEYS approach, people should always make sure that they have the most complete and what other sort of information possible before they make decisions that can affect both themselves and their employees professional careers?
a. reliable
b. unbiased
c. ethical
d. easiest to access
Q:
The first step of the KEYS approach requires you to understand how you act as a leader and to assess if you would like working for which type of boss?
a. a boss like you
b. multiple bosses at one time
c. an authoritative boss
d. a laissez-faire boss
Q:
The five types of power identified by French and Raven are coercive power, legitimate, power, reward power, connection power, expert power, and which kind of power?
a. referent power
b. real power
c. imposter power
d. punishment power
Q:
Which of these includes five managerial styles: impoverished, country club, authoritative, middle of the road, and team?
a. situational leadership grid
b. managerial grid
c. Hersey grid
d. Benson grid
Q:
Which of the following is an example of healthy face-saving behavior?
a. blaming a coworker for a missed deadline
b. offering to take the blame for a failed project
c. blaming a budget cut for poor project results
d. saving negative feedback for a private setting
Q:
Alex recently began working for a new manager who motivates him to work for the good of the company instead of for himself. Alexs manager is an example of which type of leader?
a. motivational
b. inspirational
c. transformational
d. psychological
Q:
Matt recently landed a job at a successful company after he linked up with a former fraternity member who was now the hiring manager. Matts case is an example of which kind of power?
a. fraternal power
b. connection power
c. friend power
d. networking power
Q:
Which of the following is an appropriate use of reward power?
a. giving a good schedule to an employee for consistent timeliness
b. giving a raise opportunity for an employees poor performance
c. giving a cramped and undesirable office to a favorite employee
d. making an employee work extra hours with no extra pay
Q:
Having which attribute means that you have magnetic charm, allure, and you are able to appeal to others?
a. leadership traits
b. the qualities of a follower
c. charisma
d. contingency traits
Q:
Negative feedback should be given in which way?
a. in private only
b. during a meeting
c. publicly
d. in written form only
Q:
Leaders should give their positive feedback in which way?
a. in private and sometimes publicly
b. on a regular basis
c. in public but never privately
d. in written form only
Q:
Kyler did not finish his task and is unable to report on it for the meeting. What should the leader of his team do?
a. give the task to someone else to finish
b. tell Kyler to skip the meeting in order to work on the task
c. move Kyler to the agenda for the next meeting
d. require Kyler to attend and report on his unfinished work
Q:
What should a leader do in between meetings?
a. allow his or her employees to work independently
b. send reminders of upcoming work to be discussed at the next meeting
c. take over a task that is not being completed in a timely manner
d. allow workers to switch tasks if they think that it will benefit the group
Q:
Giving team members homework or tasks at meetings accomplishes which of the following?
a. allows the team members to be more involved in each task
b. is a way to assert authority
c. helps maintain the line between subordinate and superior
d. will cause employees to forget the other points of the meeting
Q:
When should a leader meet a new employee?
a. during the interview
b. sometime before the employee is hired
c. on the employees first day on the job
d. after the employee has been through an orientation
Q:
Sheryl believes that her role as a leader is to participate in each step of the hiring process. Sheryl is concerned at this point with which of these issues?
a. overseeing every aspect of every employees work
b. getting to know every applicant whether he or she is hired or not
c. the hiring process
d. delegating
Q:
Excellent leaders assess each situation and then select the leadership style and accompanying communication style that best fits the situation using three factors: the leaderfollower relationship, the task structure, and the position power. This is a situational leadership theory called what?
a. Blake and Moutons Managerial Grid
b. Contingency Theory
c. Hersey and Blanchards Situational Leadership Theory
d. being a transformational leader
Q:
Ryan is a manager whose only concern is for his employees. Ryan is a which type of leader?
a. team
b. compassionate
c. country club
d. middle of the road
Q:
Lucinda cares a lot about the amount of work being produced by her team, but she is also concerned about her employees job satisfaction. Which style describes Lucinda?
a. team manager
b. compassionate leader
c. country club leader
d. Theory X leader
Q:
The idea that workers are for working and managers are for thinking is characteristic of which leadership style?
a. Theory X
b. Theory Y
c. authoritative
d. democratic
Q:
Theory Y managers believe which of the following?
a. Employees are not motivated.
b. Employees are underutilized.
c. Employees need to be directed.
d. Employees do not seek responsibility but accept it.
Q:
What belief is held by Theory X managers?
a. The average employee likes work.
b. Employees should be self-directed.
c. Employees prefer to not be told what to do.
d. Employees value job security above all else.
Q:
A company hires a consultant to give a presentation to the staff because she is a cocreator of the customer relations management software the company uses. The consultant has which of the following?
a. a freelance position
b. a subordinate status
c. an expert power
d. a management connection
Q:
Managerial functions include important duties such as being in charge of and being responsible for various goals and functions in an organization, while leadership functions include affecting followers in what way(s) as opposed to subordinates?
a. influencing and guiding
b. being in charge and delegating tasks to
c. speaking in front of
d. having the job title of manager or supervisor in charge of
Q:
A manager who takes away a promotion offer as punishment for an employees behavior is exercising which kind(s) of power?
a. legitimate and coercive
b. legitimate and reward
c. legitimate
d. coercive
Q:
A supervisors authority to approve a timesheet is what kind of power?
a. coercive power
b. authoritative power
c. legitimate power
d. superior power
Q:
Mutual influence, common purpose, and collaboration are marks of which?
a. leadership
b. team-based skills
c. groups
d. team goals
Q:
Organizations that pass the leadership roles onto the children of former leaders most likely view leadership as which of the following?
a. trait
b. socially based characteristics
c. inherited personality
d. birthright
Q:
Early researchers believed that leadership ability was which of the following?
a. inherited gene
b. trait
c. socially based characteristic
d. myth
Q:
Come to my office to discuss the future is an example of which of these?
a. general language
b. specific language
c. authoritarian language
d. democratic language
Q:
The third key (KEYS approach) suggests that you should begin to think before sending out memos and emails, and be much more aware that your ______ to perform and motivate can affect your written communication.
Q:
According to the KEYS approach, you should become more ______ of whether your written communication sounds demanding and/or negative.
Q:
The second key (KEYS approach), to evaluate the professional ______, is essential for you to become more audience centered and aware of how you are coming across to other people in your writing.